Serve as primary contact post-sale, develop success plans, and maintain clear communication with all parties.
Collaborate closely with senior account partners to successfully carry out the client's strategy and roadmap.
Uncover possibilities for Adobe Express and Firefly to streamline workflows, foster creativity, and improve efficiency.
Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries.
Deliver an outstanding customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
Partner with Customer Success & Strategy Specialists to develop targeted adoption strategies and drive active user engagement within customer organizations.
Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact.
Serve as the voice of the customer internally at Adobe – sharing strategic use cases, process improvements, and asks back into the internal ecosystem.
Encourage innovation and thought leadership by sharing resources and new ways your customers can use Adobe emerging solutions to accelerate and advance their creative process.

Requirements

Bachelor’s Degree and/or relevant work experience
10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.)
Building/creative industry experience a plus
Demonstrated efficiency in managing a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
Deep understanding of the challenges and opportunities faced by enterprise visual communicators
Outstanding interpersonal, presentation, and communication skills, both verbal and written
Strong relationship-building abilities, adept at securing consensus and encouraging trust with both customers and internal partners
Existing knowledge of software in digital marketing and/or digital media space
Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions, presentations, meetings, and workshops
Flexibility to travel (approx. 20%)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount planningprogram managementdigital marketingdigital media

Soft Skills

interpersonal skillspresentation skillscommunication skillsrelationship buildingflexibility

Certifications

Bachelor's Degree