Adobe

Technical Account Director

Adobe

full-time

Posted on:

Location Type: Office

Location: New York City • Illinois • Massachusetts • United States

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Salary

💰 $141,300 - $254,200 per year

Job Level

Lead

About the role

  • Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
  • Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
  • Assess and mitigate strategic customer technical risks and opportunities.
  • Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
  • Drive alignment and reporting on engagement status and outcomes.
  • Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
  • Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
  • Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
  • Collaborate with Adobe's internal teams and third-party partners to support customer success.
  • Lead a matrixed services team involving multiple project teams.
  • Develop effective relationships with customer partners and recommend how features fit within customers' environments.
  • Lead architectural and design discussions to ensure optimized solutions.

Requirements

  • Bachelor's Degree in related subject area of the technical industry
  • At least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology
  • Strong customer facing skills, executive presence and presentation skills.
  • Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs.
  • Proven track record to lead meetings, workshops, and reviews in front of audiences both small and large.
  • Strong conflict-resolution skills to drive closure to customer concerns and open technical issues.
  • Maintain strong ability to prioritize work against client goals
  • Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
  • Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
  • Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Adobe Solutionstechnical strategyrisk assessmentsolution architecturedesign discussionsprocess improvementcustomer successconsultative supportmarketing technologyproject management
Soft Skills
customer facing skillsexecutive presencepresentation skillscollaborationconflict-resolutionprioritizationinterpersonal skillsindependent workstrategic thinkingrelationship building
Certifications
Bachelor's Degree