Technical Account Director
Adobe
full-time
Posted on:
Location Type: Office
Location: New York City • Illinois, Massachusetts, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $141,300 - $254,200 per year
Job Level
Lead
About the role
- Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
- Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
- Assess and mitigate strategic customer technical risks and opportunities.
- Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
- Drive alignment and reporting on engagement status and outcomes.
- Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
- Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
- Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
- Collaborate with Adobe's internal teams and third-party partners to support customer success.
- Lead a matrixed services team involving multiple project teams.
- Develop effective relationships with customer partners and recommend how features fit within customers' environments.
- Lead architectural and design discussions to ensure optimized solutions.
Requirements
- Bachelor's Degree in related subject area of the technical industry
- At least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology
- Strong customer facing skills, executive presence and presentation skills.
- Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs.
- Proven track record to lead meetings, workshops, and reviews in front of audiences both small and large.
- Strong conflict-resolution skills to drive closure to customer concerns and open technical issues.
- Maintain strong ability to prioritize work against client goals
- Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
- Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
- Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Adobe Solutionstechnical strategyrisk assessmentsolution architecturedesign discussionsprocess improvementcustomer successconsultative supportmarketing technologyproject management
Soft skills
customer facing skillsexecutive presencepresentation skillscollaborationconflict-resolutionprioritizationinterpersonal skillsindependent workstrategic thinkingrelationship building
Certifications
Bachelor's Degree