Administer Justice

Bilingual

• Oversee and actively participate in the daily operation of National Support Center
• Ensure consistent bilingual phone and email coverage
• Use strong customer-service and problem-solving skills to handle support tickets
• Serve as the primary point of contact for our answering-service vendor
• Help maintain and improve Standard Operating Procedures (SOPs)
• Identify needs, issues, and collaborate with the AJ team to develop solutions

Bilingual Support Center Manager

Attorney

• Invite attorneys to steward their gifts through service.
• Support volunteer attorneys ensuring every attorney has an exceptional experience.
• Actively participate in strategic conversations focused on strengthening and growing the volunteer attorney base.
• Develop and execute ideas and strategies to generate new attorney leads.
• Ensure attorney satisfaction and retention.
• Welcome and support new attorneys to ensure they have a successful start to serving.
• Proactively nurture ongoing relationships with each attorney.
• Build community within the attorney network.
• Respond promptly to questions from attorneys.
• Provide resources to attorneys to ensure they can serve clients effectively.
• Participate in summer law student internships, providing oversight or direct supervision when needed.
• Oversee registration and administration of pro bono registrations.
• Contribute to the development and delivery of workshops.

Director of Attorney Engagement

Manager

• Develop, maintain, and optimize AJ internal team dashboards.
• Oversee, direct, and execute dashboards delivery for center volunteers and staff use.
• Oversee, direct, and execute center and volunteer offboarding to keep our data up to date.
• Oversee AJ’s participation in non-profit/ financial certification programs and related outcome/ impact reporting.
• Serve as an administrator for AJ software and systems, keeping user lists and access levels matched to current needs, and assisting with staff onboarding, training, and offboarding for systems.
• Provide staff with accurate and timely data in response to requests for external purposes (grants, etc.) and internal needs.
• Perform quality assurance and data hygiene and maintenance to keep data accurate in various systems.
• Develop, support, and troubleshoot integrations between data in various systems.

Bilingual Support Center Manager

Director of Attorney Engagement

Impact & Data Systems Manager