Adlinc

Accounts Receivable

• Monitor the aging report daily and pursue overdue balances by phone, email, and statement runs
• Maintain detailed contact logs and promise-to-pay records
• Escalate delinquent accounts and recommend credit holds or conversion to prepaid/COD terms
• Negotiate and document payment arrangements within approved authority
• Apply receipts (bank transfer, cheque, card, cash, COD remittances) to the correct customer invoices
• Reconcile COD collections received from drivers and agents
• Investigate and clear unapplied cash, short payments, and overpayments
• Reconcile the AR sub-ledger to the general ledger monthly
• Prepare and circulate weekly aging reports and monthly DSO and collections reports
• Issue customer statements and respond to balance confirmation requests
• Research and resolve billing queries, rate discrepancies, and duplicate charges
• Liaise with Operations and Customer Service on service-related deductions
• Prepare credit notes and rebills for approval
• Maintain accurate customer master data, billing contacts, and payment terms
• Support credit applications, reference checks, and periodic credit limit reviews

Accounts Receivable Specialist