Senior Specialist, Account Operations
adidas
contract
Posted on:
Location Type: Office
Location: Prague • Czech
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Job Level
About the role
- Manage the conversion processes of orderbook of assigned wholesale partner(s)
- Deliver best in class service to an assigned account group
- Actively challenge working methods and practices
- Manage day to day customer requests to resolve queries
- Communicate with wholesale accounts via all aligned communication channels
- Produce, analyse and interpret data and reports
- Collaborate with wholesale accounts and partners to ensure efficient customer set-up
- Handle all types of orders and contracts
- Support responsible departments in case of upcoming issues
- Process returns and complaints in line with the policy
Requirements
- Master degree, preferably in business administration
- Minimum 3 years of experience, mostly in Customer Service, Sales or Sales Development
- Strong interpersonal skills (e.g. communication, negotiation, relationship management)
- Strong functional skills (e.g. Customer Service, Sales, Finance)
- Fluent in written and spoken English
- Skills and abilities in other language are a plus
- Advanced working knowledge of MS Office, SAP, Salesforce and MicroStrategy
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreport interpretationcustomer servicesalesfinance
Soft Skills
interpersonal skillscommunicationnegotiationrelationship management
Certifications
Master degree in business administration