Specialist GBS Acct & Sales Ops, Italian Speaker

adidas

full-time

Posted on: 1/6/2026

Location Type: Office

Location: Porto • Portugal

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About the role

Support the business in order to achieve sales and market strategy objectives.
Ensure a reliable, adequate and competitive customer service level for all assigned customers.
Provide Account operations support to all assigned customers in specific market.
Support communication with customers via all relevant communication channels (e-mail, tickets, phone).
Work in close cooperation with internal and external departments (e.g. Sales , AS&O Team, Finance, Order Fulfilment).
Returns and complaints coordination.
Manage deliveries to ensure timely and complete delivery, including order prioritization.
Perform order book management by recording and managing all types of orders.
Work in close collaboration with dedicated customer portfolio, performing calls and sharing information with sales.
Coordinate special handling for new requests and support in processing returns and complaints.
Track carrier deliveries and parcel deliveries.

Bachelor's degree is a plus.
2+ years’ experience in providing customer support in the field of customer service, sales or logistics.
Fluency in Italian ( written and spoken)
Advanced English knowledge (written and spoken)
A strong Customer Service focus.
Advanced working knowledge of MS Office, SAP/CRM, and Business Objects.
Understanding of costs and of sales generation.
Process-oriented mindset and in-depth understanding of complex correlations.
Proactive, Autonomous , and independent working style.
A high level of problem-solving ability.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer supportorder managementsales generationproblem-solving

customer service focusproactiveautonomousindependent working styleprocess-oriented mindset

Bachelor's degree