Specialist GBS Acct & Sales Ops, French Speaker
adidas
full-time
Posted on:
Location Type: Office
Location: Porto • 🇵🇹 Portugal
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide Account operations support to all assigned customers in specific market.
- Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products.
- Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment).
- Monitoring credit-blocked orders and coordinating credit limit increases with Finance and Sales.
- Perform order book management by recording and managing all types of orders.
- Track carrier deliveries and parcel deliveries.
- Work in close cooperation with colleagues from other groups within Accounts & Sales Operations.
Requirements
- Advanced English and French knowledge (written and spoken)
- Strong Customer Service focus
- Working knowledge of MS Office, SAP/CRM and Business Objects
- 2+ years’ experience in providing customer support in the field of customer service, sales or logistics
- Bachelor’s degree is a plus.
Benefits
- Health insurance
- Competitive salary
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order book managementcredit limit managementcustomer supportlogistics
Soft skills
customer service focuscommunicationcollaboration
Certifications
Bachelor's degree