Aderant

Customer Success Manager

• Oversees execution and completion of technology solutions projects
• Manages project leads and ensures customer satisfaction
• Monitors project completion and budget analysis
• Serves as mediator for internal issues
• Selects and develops personnel for project management

Client Engagement Manager

• Translate customer goals and challenges into clearly defined success outcomes
• Develop and maintain structured plans that align outcomes, actions, owners, and timelines
• Track progress and ensure closure of root causes impacting client success
• Drive adoption and effective use of assigned Aderant solutions
• Guide customers on best practices, workflows, and operationalization
• Support time-to-value through structured planning and ongoing engagement
• Monitor client health indicators (usage, adoption progress, CSAT, engagement signals)
• Identify and address risk early in partnership with Support, Product, Professional Services, and Sales
• Initiate structured recovery plans when outcomes or relationships are at risk
• Serve as the central point of coordination across internal teams to ensure success
• Set and manage expectations with customers and internal stakeholders
• Maintain clear, consistent communication with customers regarding progress, risks, and next steps

Client Success Manager

• Translate customer goals and challenges into clearly defined success outcomes
• Develop and maintain structured plans that align outcomes, actions, owners, and timelines
• Track progress and ensure closure of root causes impacting client success
• Drive adoption and effective use of assigned Aderant solutions
• Guide customers on best practices, workflows, and operationalization
• Support time-to-value through structured planning and ongoing engagement
• Monitor client health indicators (usage, adoption progress, CSAT, engagement signals)
• Identify and address risk early in partnership with Support, Product, Professional Services, and Sales
• Initiate structured recovery plans when outcomes or relationships are at risk
• Serve as the central point of coordination across internal teams to ensure success
• Set and manage expectations with customers and internal stakeholders
• Maintain clear, consistent communication with customers regarding progress, risks, and next steps
• Support renewal readiness through demonstrated value and outcome achievement
• Identify expansion or optimization opportunities in partnership with Sales and Services

Associate Client Success Manager

Solutions Engineer

• Design and deliver high-impact product demonstrations aligned to customer needs
• Represent the product in customer meetings and at industry events, conferences, and seminars
• Respond confidently to functional and technical components of RFIs and RFPs
• Partner with Sales to assess customer requirements and recommend appropriate solutions
• Communicate market and customer feedback to Product Management and Marketing teams
• Travel as needed across the assigned sales territory in North America

Client Engagement Manager

Client Success Manager

Associate Client Success Manager

Solutions Consultant