Addus HomeCare

Bilingual Home Care Service Coordinator – Scheduling/Recruiting

Addus HomeCare

full-time

Posted on:

Location Type: Office

Location: Alamogordo • New Mexico • United States

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Job Level

Junior

About the role

  • Responsible for scheduling and supervising in-home care workers and clients in a geographic area.
  • Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
  • Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted.
  • Contacts care providers and clients to provide service updates.
  • Conducts monthly client wellness calls and conducts home visits as required.
  • Provides thorough, complete follow-through on escalated client complaints and theft claims.
  • Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the companys policies and guidelines.
  • Ensures the appearance of the branchs open environment is professional: neat, clean, orderly and generally free of clutter.
  • Maintains a high degree of confidentiality at all times due to access to sensitive information.
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
  • Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
  • Abides by all regulations, policies, procedures and standards

Requirements

  • Must have high school diploma or equivalent.
  • 1 year of Industry experience required
  • Interpersonal, organizational and communication skills.
  • Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
  • Must have reliable transportation for local travel and marketing as needed.
  • Bilingual
Benefits
  • Medical, Dental and Vision Benefits
  • Monthly Bonus
  • Daily Pay Option
  • Continued Education
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
schedulingclient managementcomplaint resolutionhome visitswellness callsattendance managementperformance managementconfidentiality
Soft Skills
interpersonal skillsorganizational skillscommunication skillsflexibilityaccountability
Certifications
high school diploma or equivalent