Addus HomeCare

Bilingual Home Care Service Coordinator – Scheduling/Recruiting

Addus HomeCare

full-time

Posted on:

Location Type: Office

Location: Alamogordo • New Mexico • United States

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Job Level

Junior

About the role

  • Responsible for scheduling and supervising in-home care workers and clients in a geographic area.
  • Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
  • Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted.
  • Contacts care providers and clients to provide service updates.
  • Conducts monthly client wellness calls and conducts home visits as required.
  • Provides thorough, complete follow-through on escalated client complaints and theft claims.
  • Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the companys policies and guidelines.
  • Ensures the appearance of the branchs open environment is professional: neat, clean, orderly and generally free of clutter.
  • Maintains a high degree of confidentiality at all times due to access to sensitive information.
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
  • Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
  • Abides by all regulations, policies, procedures and standards

Requirements

  • Must have high school diploma or equivalent.
  • 1 year of Industry experience required
  • Interpersonal, organizational and communication skills.
  • Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
  • Must have reliable transportation for local travel and marketing as needed.
  • Bilingual
Benefits
  • Medical, Dental and Vision Benefits
  • Monthly Bonus
  • Daily Pay Option
  • Continued Education
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
schedulingclient managementcomplaint resolutionhome visitswellness callsattendance managementperformance managementconfidentiality
Soft skills
interpersonal skillsorganizational skillscommunication skillsflexibilityaccountability
Certifications
high school diploma or equivalent