Account Manager
Addigy
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive revenue growth and retention within a portfolio of assigned accounts.
- Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets.
- Prioritize high-impact onboarding and relationship-building activities.
- Establish a structured cadence of check-ins and strategic reviews to drive customer engagement, expansion, and retention.
- Build long-term, trust-based relationships that reinforce Addigy’s value proposition.
- Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives.
Requirements
- Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets, especially in SaaS or technology settings.
- Experience selling into- and preferably managing existing customers- where MSPs were the target audience (ICP).
- Bonus points for experience in core solutions listed in the description.
- Demonstrated ability to establish and maintain influential, trust-based relationships that support revenue growth and long-term retention.
- Skilled in aligning conversations and presentations with customer goals, clearly demonstrating the value of expansion opportunities.
- Proficient in creating account strategies informed by customer data and insights, using a methodical approach to expand customer accounts and secure renewals.
- Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions for maintaining customer satisfaction and loyalty.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successrevenue growthSaaScustomer data analysisaccount strategy developmentcustomer retentionexpansion revenue targetsproblem-solving
Soft skills
relationship buildinginfluential communicationtrust-based relationshipscollaborationproactive approachcustomer advocacy