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Tech Stack
About the role
- Drive Merchant Activation at Scale: Execute high-volume daily outreach via calls and WhatsApp to ensure small businesses progress through their early transaction journey.
- Boost Repeat Originations: Achieve 14 successful monthly originations in the SB segment by proactively engaging merchants and unlocking repeat behavior.
- Run High-Impact Campaigns: Launch and manage mass automated campaigns through Marketing Cloud, ensuring no ally becomes inactive after their first transaction.
- Build Funnel Visibility: Structure and maintain performance reports for the ally lifecycle funnel, measuring campaign effectiveness and conversion rates.
- Improve the Early Lifecycle Process: Leverage actionable merchant feedback to continuously optimize messaging, workflows, and retention tactics during the critical early-stage cycle.
Requirements
- High-Volume Execution & Operational Resilience
- Proven experience executing repetitive, high-output operational tasks (calls, campaigns, outreach) with consistency.
- Comfortable maintaining fast pace and high daily activity while balancing multiple communication channels.
- Lifecycle & Funnel Management Experience
- Hands-on experience working with CRM systems to track merchant/customer journeys.
- Ability to move accounts through defined stages of activation and growth.
- Campaign & Retention Mindset
- Experience managing digital outreach or automated campaigns, ideally with tools like Marketing Cloud.
- Strong understanding of retention, loyalty, or churn-prevention strategies, especially for SMB portfolios (desired).
- Analytical Agility
- Ability to interpret performance data quickly and adjust campaigns or outreach strategies in real time.
- Skilled at turning merchant feedback into process improvements.
Benefits
- Work on meaningful growth challenges - You will directly impact how small businesses succeed with Addi, helping them grow beyond their first sale into lasting partnerships.
- High-impact execution role - Your work will be tied to clear metrics and business outcomes — this is a role where performance translates into immediate company growth.
- Fast-moving, collaborative environment - You’ll join a team that values ownership, speed, and teamwork, celebrating wins while tackling real challenges together.
- Opportunity to build scalable systems - You won’t just execute — you’ll help improve and strengthen early lifecycle processes that scale across thousands of merchants.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
high-volume executionoperational resiliencelifecycle managementfunnel managementcampaign managementretention strategiesdata analysisperformance reportingautomated campaignscustomer journey tracking
Soft Skills
communicationorganizationalanalytical agilityproactive engagementadaptabilitymultitaskingfeedback interpretationprocess improvementconsistencyfast-paced work