Adaptive Biotechnologies Corp.

Account Operations Lead – West

Adaptive Biotechnologies Corp.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,200 - $120,400 per year

Job Level

Senior

About the role

  • Support institution-specific onboarding requirements and develop customized workflows tailored to account needs.
  • Provide virtual or in-person training and customer support.
  • Participate in go-live readiness efforts for diagnostic integrations in non-hospital and academic hospital institutions.
  • Partner with internal and field-based teams to ensure optimal integration of clonoSEQ testing into diverse healthcare systems.
  • Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their care teams.
  • Partner with sales, field medical, reimbursement, digital health, and customer operations to support execution of account strategies and business goals.
  • Act as a liaison to support priority internal initiatives requiring customer engagement and feedback.
  • Provide operational support for EMR integrations including cross-functional training efforts, operational go-live readiness, and ongoing integrated workflow optimization.
  • Provide feedback to internal stakeholders to inform future integration strategies.
  • Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution.
  • Educate customers on new support offerings to maximize brand performance, ensuring alignment with evolving clinical and operational goals.
  • Provide analytic support related to new prospects and account health.
  • Monitor account performance metrics and share observations that inform operational strategies and improvements.
  • Contribute to a culture of collaboration, growth, and continuous improvement across the Account Operations team.

Requirements

  • Bachelors + 5 years of related experience in healthcare operations, account management, customer service, diagnostics, or biotech.
  • Masters + 3 years of related experience in healthcare operations, account management, customer service, diagnostics, or biotech.
  • Strong customer and patient focus with demonstrated understanding of HIPAA requirements.
  • Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure.
  • Effective and professional communication skills for engagement with both internal stakeholders and external customers.
  • Proven ability to work in a team environment and influence outcomes in a matrixed organization.
  • Strong attention to detail and meticulous data entry skills.
  • Ability to manage multiple tasks to completion in a dynamic setting.
  • Recognized for operational execution and customer-centric problem solving.
  • 2–4 years of prior experience in a customer-facing commercial role (sales, marketing, or customer support) is strongly preferred.
Benefits
  • equity grant
  • bonus eligible
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare operationsaccount managementcustomer servicediagnosticsbiotechEMR systemsEHR systemsLIS platformsdata entryoperational execution
Soft Skills
customer focuspatient focuscommunication skillsteam collaborationattention to detailproblem solvinginfluencing outcomesmulti-taskingcustomer engagementcontinuous improvement