Account Operations Specialist
Adaptive Biotechnologies Corp.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $63,500 - $95,300 per year
About the role
- Support two sales regions to ensure timely access to clonoSEQ ordering for providers and care teams
- Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR
- Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution.
- Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements.
- Ensure accurate and timely reporting of information related to new prospects.
- Serve as customer liaison for priority internal initiatives requiring customer engagement.
- Educate customers on new support offerings to maximize brand performance.
- Manage clonoSEQ collection kit inventory in your two regions
- Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team.
- Serve as a point of customer escalation engagement
- Contribute to a culture of success and ongoing business and goal achievement.
- Support patient pull through efforts with timely customer follow-up and reporting
- All other duties as assigned
Requirements
- Bachelor’s degree + 2 years of related experience
- 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred.
- Proactive approach to work; strong personal drive and desire for feedback.
- Strong customer and patient focus with a clear understanding of HIPAA requirements.
- Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills.
- Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals.
- Strong interpersonal and organizational skills with excellent listening, oral and written communication skills.
Benefits
- equity grant
- bonus eligible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryanalytical skillsplanning skills
Soft skills
customer focuspatient focusinterpersonal skillsorganizational skillslistening skillsoral communication skillswritten communication skillsproactive approachstrong personal driveproject collaboration
Certifications
Bachelor's degree