AdaptHealth

Employee Relations Representative I

AdaptHealth

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

Oracle

About the role

  • Manage high-volume employee relations cases across multiple states and business units
  • Triage incoming ER cases through centralized intake system and assess urgency, complexity, and appropriate assignment
  • Conduct preliminary fact-finding and investigations for low to moderate complexity cases including policy violations, attendance issues, and interpersonal conflicts
  • Document all case activities in enterprise HRIS system with meticulous attention to detail and compliance requirements
  • Maintain case closure targets of 3 days for standard ER matters and 10 days for employee protection cases
  • Escalate complex, high-risk, or sensitive matters to ER2 team members or ER leadership with appropriate case summary and risk assessment
  • Apply employment laws consistently across multiple state jurisdictions, with particular focus on key states with significant employee populations
  • Partner with Legal and Compliance teams to ensure adherence to state-specific employment regulations and company policies
  • Provide guidance to managers and employees on policy interpretation, ensuring consistent application across diverse business units
  • Support enterprise-wide policy rollouts and communicate policy changes to regional HR teams and stakeholders
  • Maintain knowledge of FMLA, ADA, Title VII, FLSA, and state-specific laws in assigned regions
  • Serve as dedicated ER support for assigned HR Business Partners covering all regions or business units
  • Provide consultative support to regional HR teams on performance management and corrective actions
  • Guide managers through progressive discipline process, termination procedures, and separation documentation
  • Participate in cross-functional HR projects and initiatives to improve ER service delivery across the enterprise
  • Build strong partnerships with field HR teams to ensure consistent ER practices and knowledge sharing
  • Utilize enterprise HRIS and case management platforms to track, document, and report on ER activities
  • Generate standard reports and dashboards on case volumes, resolution times, and trending issues for leadership review
  • Leverage data analytics tools to identify patterns and contribute to process improvement initiatives
  • Participate in system testing and optimization for ER module enhancements and new platform implementations
  • Ensure data integrity and maintain accurate employee records in compliance with recordkeeping requirements
  • Prepare unemployment claim responses for multiple state jurisdictions with varying requirements and deadlines
  • Coordinate with third-party unemployment administrators and state agencies on claim processing and appeals
  • Gather and organize documentation for unemployment hearings, working with regional leadership to secure witness participation

Requirements

  • 1-3 years of HR experience with exposure to employee relations, ideally in large, multi-state organizations
  • Healthcare, retail, logistics, or other high-volume service industry experience strongly preferred
  • PHR or SHRM-CP certification preferred, or commitment to obtain within 18 months of hire
  • Working knowledge of federal employment laws (FMLA, ADA, Title VII, FLSA) and ability to research state-specific requirements
  • Experience with enterprise HRIS systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms
  • Strong case management skills with ability to prioritize high-volume workload and meet tight deadlines
  • Excellent written communication skills for clear, concise documentation and professional correspondence
  • Strong verbal communication and interpersonal skills for working with diverse stakeholders across all organizational levels
  • Ability to maintain strict confidentiality and handle sensitive information with discretion
  • Proficiency in Microsoft Office Suite, particularly Excel for data tracking and PowerPoint for presentations
  • Strong organizational skills and attention to detail in fast-paced environment
  • Comfortable working in matrixed organization with dotted-line reporting relationships
Benefits
  • Prolonged periods of sitting and working at computer workstation
  • Ability to participate in video conferences and virtual meetings throughout the day
  • Effective communication abilities through phone, email, and virtual platforms
  • Occasional travel to corporate office or regional locations as needed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee relationscase managementfact-findinginvestigationsdata analyticspolicy interpretationprogressive disciplineunemployment claim processingrecordkeeping compliancefederal employment laws
Soft Skills
written communicationverbal communicationinterpersonal skillsorganizational skillsattention to detailconfidentialitydiscretionprioritizationconsultative supportpartnership building
Certifications
PHRSHRM-CP