Full-stack Engineer

• Execute on our ambitious product roadmap by creating and implementing technical designs
• Active participant in levelling-up our current development practices
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
• Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

Senior Software Engineer, Messaging Experience

Product Marketing

• Build sales materials. You collaborate with Marketing and Sales leadership to own and maintain pitch decks, case studies, qualification surveys and processes, and related enablement materials.
• Drive optimization in our sales process. You bring data and opinions about what blocks sales from happening and develop programs to close the gap on how we can improve.
• Develop and deliver onboarding programs. You get new sellers up to speed on Ada’s way of selling, our sales methodology, and our product.
• Run sales programs and events, big and small. You will be responsible for designing and sourcing content for our biannual SKO event. You own our weekly continuous enablement program and ensure optimal use of time to reinforce standards and roll out changes.
• AI sales assistants and tools. You develop and crowdsource AI tools like Claude Skills to drive productivity in the sales process.
• Design and maintain our sales enablement tooling. We currently use Highspot to host our GTM enablement content. You will own this in full and make decisions about how to optimize content delivery.

Lead, GTM Enablement

Pre-sales Engineer

• Develop a deep understanding of client goals, industry challenges, lead strategic discovery sessions to identify client pain points and position our offerings as the optimal choice.
• Deliver persuasive, value-driven presentations and demonstrations that showcase our competitive edge, particularly in AI-driven solutions.
• Leverage expertise in AI, LLMs, and generative models to create innovative, automation-first strategies.
• Educate clients on the transformative potential of AI technologies, aligning solutions to their business objectives.
• Adapt to changing client needs and market conditions, maintaining a proactive and solution-oriented mindset.
• Partner with cross-functional teams, including Product and Engineering, to ensure client feedback drives continuous innovation.
• Support the Sales team in navigating complex sales cycles, providing technical expertise and strategic guidance.
• Support revenue goals by driving technical alignment and showcasing the unique value of our solutions.
• Act as a trusted advisor, guiding clients to achieve success through our platform.

Presales Consultant

Support Engineer

• Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.
• Deliver exceptional customer service experience and technical support to our clients.
• Support our non-engineering teams in using, debugging, and understanding our platform.
• Maintain and improve internal product documentation for the client support team.
• Become an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders.

Technical Support Advisor

Product Designer

• Streamline the path to value — Design workflows that make it easy to set up and tailor the AI Agent, accelerating the time from launch to meaningful impact.
• Design how the AI Agent improves over time — Create intuitive ways for customers to identify gaps, test changes, and refine their Agent’s behavior with confidence.
• Make complex systems feel approachable — Help AI Managers understand what their Agent is doing, why it’s behaving a certain way, and how to guide it—without needing deep AI expertise.
• Balance structure and flexibility — Build experiences that blend no-code configuration with adaptive AI behavior, giving users power and precision without adding friction.
• Collaborate directly with customers and internal teams — Run discovery with developers, CX leaders, and end users to gather insights, validate ideas, and iterate quickly.
• Lead with insight — Translate ambiguous problems into clear flows, conceptual models, and thoughtful interactions that inform strategy and drive decisions.

Senior Product Designer – AI Manager Experience

Security Engineer

• Provide technical leadership across cloud security architecture, detection and response, and platform enablement.
• Own cloud security systems and architecture end to end.
• Partner closely with Platform and Product Engineering.
• Ensure that security controls are automated, scalable, and embedded into how Ada builds and operates its cloud environments.
• Act as the senior technical counterpart to engineering leadership and security leadership.
• Translate risk and compliance requirements into concrete engineering solutions.

Senior Cloud Security Engineer

Performance Marketing

• Lead and scale high-performing paid media campaigns across search, social, and other emerging digital channels to drive efficient, quality pipeline with Enterprise leads.
• Own and execute a robust Conversion Rate Optimization (CRO) roadmap, continuously improving landing pages, messaging, and creative assets to maximize conversion.
• Successfully implement and scale targeted Account-Based Marketing (ABM) campaigns, boosting enterprise account lead volume and engagement.
• Improve high-intent organic traffic and LLM citations through collaboration with our content marketing team.
• Manage campaign tracking, budgets, monthly/quarterly performance reporting, and forecasting methodologies to ensure understand performance and drive continual improvement.
• Improve inbound ROI through strategic budget management, reducing cost per opportunity, improving pipeline value, and achieving efficient customer acquisition cost (CAC).
• Drive continual performance improvement by proactively identifying opportunities based on industry trends, competitor analysis, and best practices.