Acumen, LLC

Operations

• The Senior Operations Analyst is cross-functional project leader focused on enhancing the profitability and efficiency of the company.
• This analyst role drives strategic improvement and cross-functional collaboration projects by leveraging data analysis, process evaluation, and performance metrics to optimize cash flow and supporting Acumen’s long term financial health.
• Define and document functional and technical reporting requirements; work with data engineering teams to ensure data sourcing, transformation, and model design meet analytical and process improvement objectives.
• Serve as the liaison between business operations and data engineering, translating business objectives into technical requirements and ensuring alignment.
• Leverage tools like Excel and Power BI to surface insights, track trends, and support data-driven decision-making, with a focus on identifying actionable opportunities for efficiency.
• Setting and monitoring key performance indicators, and communicating trends and risks.
• Employ advanced analytical tools and methodologies to develop forecasts and models that predict potential future challenges in billing.
• Conduct end-to-end assessments of workflows, systems, and operations to identify inefficiencies, bottlenecks, and risks.
• Provide actionable insights and recommendations that inform leadership decisions and help prioritize operational initiatives.
• Maintain current-state process documentation to support governance, risk management, and operational transparency.

Senior Operations Analyst

Engineering Manager

• Lead the Enterprise Solutions Engineering team
• Shape the future of the team and its structure
• Support integrations and scale technology
• Lead and mentor software engineers and technical leads
• Collaborate with product, implementation, and client success teams
• Drive agile development practices
• Oversee integrations with third-party platforms
• Manage resource planning, hiring, and team development
• Provide technical leadership in architecture and design reviews
• Ensure alignment with compliance, data privacy, and security standards

Director of Software Development

Community Manager

• Support clients by providing information, technical assistance, and support
• Develop, manage, and implement training for clients
• Coordinate with employers and assist during the recruitment process
• Develop, implement, and maintain training programs for employers while meeting state guidelines
• Prepare participants in locating and accessing Non-Medicaid community supports/resources
• Assist the employer in identifying and sustaining an effective personal support network of family, friends, and paid supports
• Provide technical assistance with developing, implementing, and modifying a back-up plan for services, staffing for emergencies, and/or worker absences
• Monitor trainee progress, review homework, and answer questions
• Provide education and guidance throughout the training process
• Hold virtual/phone meetings with trainees to ensure understanding
• Assist employer with compliance with Medicaid funding
• Assist the employer in developing effective recruiting, interviewing, hiring, scheduling, supervising and payroll practices
• Maintain regular contact with employer and their contacts
• Complete required contact documentation in a timely manner
• Process and request related paperwork and manage electronic communication
• Register and enroll trainee in trainings as appropriate
• Issue a certificate of completion to certified trainees
• Ability to work flexible hours to meet the needs of participants/employers
• Maintain confidentiality regarding all communication and information related to the participant, employees, and other people involved with the individual’s services

Senior Operations Analyst

Director of Software Development

Community Navigator