Acumen Fiscal Agent

EVP, Field Operations

Acumen Fiscal Agent

full-time

Posted on:

Location Type: Hybrid

Location: Mesa • Arizona • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Lead

Tech Stack

Cyber Security

About the role

  • Fully functions as a part of the Executive Leadership Team, reporting to the COO
  • Creates a customer-centric organization, meeting or exceeding all customer service requirements
  • Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint
  • Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts
  • Ensures that resources are available to meet contractual responsibilities
  • Serves an escalation point and key relationship contact for executives of our major payer customers
  • Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations
  • Provides supervision, coaching, feedback, development and discipline (as necessary) to operations
  • Provides timely, accurate and complete reports on the operating condition of the company
  • Stays current on Medicaid and Veterans Affairs knowledge
  • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly

Requirements

  • __**QUALIFICATIONS **__
  • **MINIMUM QUALIFICATIONS**
  • - Bachelor’s Degree
  • - A minimum of 10 years of management experience
  • - Experience in a senior-level management position
  • - Innovative thinking and problem-solving skills
  • - Strong communication and organizational skills
  • - Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments
  • ____
  • __**COMMUNICATION SKILLS**__
  • - Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
  • - Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
  • - Ability to maintain confidentiality
  • - Ability to speak in public, including trainings
  • - Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully
  • __**RESPONSIBILITIES AS A TEAM MEMBER**__
  • - Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
  • - Demonstrates excellence in work standards, is tenacious in completing tasks
  • - Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
  • - Works well with other team members and departments
  • - Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
  • - Requests support from team with ample time to accommodate the support request in order to meet deadlines
  • - Ensures effectiveness in processes to achieve/seek best practice
  • ____
  • __**EQUIPMENT NORMALLY USED**__
  • - Telephone and headset, computer, multiple screens, copier, scanning system, printer
  • - May use other office equipment as needed
  • __**PHYSICAL AND MENTAL DEMANDS**__
  • - The employee must be able to sit for extended periods of time entering data into multiple systems
  • - The employee is regularly required to use their fingers, hands, arms, and eyes to input data
  • - The employee is required to answer the phone as well as respond to team members and internal customers
  • - The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment
  • - The employee is frequently required to stand, walk, and talk for an hour or more
  • - Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
  • - Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines
  • - Ground and or Air travel upon demand (up to 25%)
Benefits
  • **♥️What's in It for You?**
  • - **16 paid holidays, including your birthday!** We believe celebrating you is just as important as the work you do.
  • - Paid Time Off and Paid Sick Time
  • - Employee Recognition Program
  • - Employee Assistance Program
  • - Referral Program, get extra rewards for referring your friends to work with Acumen!
  • - Paid Parental Leave
  • - Be a part of a mission driven culture where you can make a real impact
  • - Medical, Dental & Vision coverage
  • - 401(k) with company match
  • - Voluntary benefits, including Pet Insurance
  • **💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?**
  • **Apply today** and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, *together*.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
management experiencecustomer serviceoperational best practicesreportingproblem-solvinginnovative thinkingconfidentialitypublic speakingdata entrycrisis resolution
Soft skills
communication skillsorganizational skillsrelationship managementteam collaborationstress managementdecision makingtenacityrespectful interactioncooperationaccountability
Certifications
Bachelor’s Degree