Service Development Engineer
Acuity
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $66,500 - $143,600 per year
Job Level
Mid-LevelSenior
Tech Stack
AssemblyERPOracle
About the role
- Participate in new product development and sustaining teams to represent service and support needs
- Deliver service and support documentation and training for internal and external teams (quick troubleshooting guides, service manuals, diagnostic guidelines, service bulletins)
- Create written and video deliverables and maintain service materials in online portals for global service partners
- Announce updates and perform in-person or virtual training
- Provide regional support to customers and channel partners to investigate reported field issues
- Work with Tech Support, Service, QA, Hardware and Software Engineering teams to monitor and respond to field failure trends
- Provide general phone and email support to customers and partners
- Contribute to on-going team projects to develop Technical Services capabilities
Requirements
- Preferably Bachelor of Science degree in Electronics or Electrical Engineering
- Minimum 5-years’ experience in a service development role
- Experience in a manufacturing setting preferred
- Ability to work independently with minimal supervision
- Critical thinking and problem-solving skills
- Remains calm under pressure
- Creative, motivated, and adaptive learner
- Working knowledge of current and legacy QSC product
- Understanding of assembly, sub-assembly, and component repair terms and strategies
- Solid grasp of analog and digital circuitry
- Solid grasp on Class D amp topology
- Familiar with Audio Precision (AP or APx) analyzers
- Working knowledge of high-level languages such as Visual Basics or other object-oriented programming tools
- Familiar with Oracle or similar ERP
- Familiar with Salesforce or similar CRM
- Experience with data repositories like Agile
- Experience with project management tools like Jira or Confluence
- Experience with Microsoft Office (Word, Excel, PowerPoint)
- Experience with ISO-9001:2015
- Bilingual (English / Spanish) is a plus
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation depending on role
- For a list of our benefits, click here
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service developmentanalog circuitrydigital circuitryClass D amp topologyVisual BasicsQSC product knowledgeassembly termssub-assembly termscomponent repair strategiesISO-9001:2015
Soft skills
critical thinkingproblem-solvingcalm under pressurecreativitymotivationadaptive learningindependent workcommunicationteam collaborationcustomer support