Acuity

Customer Care Specialist

Acuity

full-time

Posted on:

Location Type: Office

Location: Atlanta • United States

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Job Level

Junior

Tech Stack

ERP

About the role

  • Responsible for supporting channel customers by providing order entry support and customer service throughout the order lifecycle.
  • Manage basic to medium complexity orders, respond to customer inquiries, and coordinate with internal teams to ensure accurate order processing and timely delivery.
  • Serve as a point of contact for customer inquiries, resolving operational issues and ensuring a positive customer experience.
  • Proactively identify opportunities to improve service and strengthen customer relationships.

Requirements

  • Associate’s Degree, Technical Degree, or equivalent experience required
  • Bachelor’s Degree preferred
  • 0–2 years of experience in customer service, order management, customer support, or related roles
  • Experience working with order management systems, CRM tools, or ERP platforms is a plus
  • Proficiency with Microsoft Office tools (Excel, Outlook, PowerPoint)
  • Strong communication, organization, and problem-solving skills
  • Customer-focused mindset with ability to manage multiple tasks and priorities
  • Experience in commercial lighting, electrical distribution, construction, or manufacturing industries is preferred.
Benefits
  • Diversidad e inclusión
  • Compensación competitiva
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementcustomer serviceorder entryproblem-solvingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Soft Skills
communicationorganizationcustomer-focused mindsetability to manage multiple tasksability to prioritize
Certifications
Associate’s DegreeTechnical DegreeBachelor’s Degree