Acuity

Building Automation Technical Support Manager

Acuity

full-time

Posted on:

Location Type: Office

Location: Atlanta • United States

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About the role

  • Lead, coach, and develop the Technical Support team
  • Conduct regular one-on-ones, performance reviews, and development plans
  • Establish and monitor clear team objectives and KPIs
  • Oversee daily Technical Support operations
  • Analyze operational data to provide data-driven recommendations
  • Identify operational inefficiencies and propose process improvements
  • Act as the operational liaison between Technical Support and internal partners
  • Collaborate with Advanced Support and Product Management

Requirements

  • Bachelor’s degree in Engineering, Technology, or related field (or equivalent technical experience)
  • 5–7 years of experience in Technical Support, Building Automation Systems, or HVAC controls
  • Minimum 3 years of people leadership experience
  • Strong technical knowledge of HVAC systems, BAS, networking, and related protocols (BACnet®, Modbus®, LonWorks®)
  • Knowledge of Distech Controls products or the Niagara Framework is an asset
Benefits
  • Flexible Work Options
  • Professional Development Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HVAC systemsBuilding Automation SystemsnetworkingBACnetModbusLonWorksDistech Controls productsNiagara Framework
Soft Skills
leadershipcoachingperformance managementteam objectivesKPI monitoringdata analysisprocess improvementcollaboration