Acuity

Customer Care Specialist II

Acuity

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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About the role

  • Responsible for supporting all channel customers by providing exemplary order entry support.
  • Provides standard target pricing when requested.
  • Receives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed.
  • Entry of customer purchase order (PO) into Acuity order management system.
  • Support basic level order management after entry through activation.
  • Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely manner.
  • Point of contact for the entire CX Org to act as navigator for customer.
  • Collect and document details for easy transition to other departments, ensuring a customer does not have to repeat information.

Requirements

  • Bachelor Degree
  • Advanced English skills
  • Excellent communication and organizational skills
  • Computer skills - proficiency with Microsoft Office tools and technical aptitude to learn new software tools
  • Ability to work both independently and as a team player who can contribute to an inclusive environment
  • Analytical and problem solving skills - able to identify critical situations and use good judgment to respond in a timely manner
  • Consults appropriate stakeholders before making critical decisions
  • Customer-focus and assertiveness in driving actions required to create a superior service experience.
Benefits
  • We value diversity and are an equal opportunity employer.
  • Accommodation for Applicants with Disabilities is provided as needed.
  • Reasonable accommodations for qualified individuals with disabilities and disabled veterans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementorder entrypricing analysiscustomer purchase order (PO) processinganalytical skillsproblem solving
Soft Skills
communication skillsorganizational skillsteam playercustomer focusassertivenessindependencejudgment
Certifications
Bachelor Degree