Acuity

Senior Building Automation Technical Support Analyst

Acuity

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Provide direct technical assistance with a customer-first approach
  • Diagnose and resolve complex technical issues via phone, email, and remote support tools
  • Manage support cases in Microsoft Dynamics ticketing system
  • Collaborate with Advanced Support and Customer Service teams
  • Contribute to internal documentation and Knowledge Base

Requirements

  • Minimum 3 years of experience in HVAC Systems, Niagara Platform, Electromechanical Building, or Building Automation System (BAS)
  • Bilingual in French and English
  • Excellent verbal and written communication skills
  • Strong customer service focus
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and manage time efficiently
  • Pays close attention to details
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HVAC SystemsNiagara PlatformElectromechanical BuildingBuilding Automation Systemtechnical assistancediagnosing technical issuesremote support
Soft Skills
customer-first approachverbal communicationwritten communicationcustomer service focusanalytical skillsproblem-solving skillstime managementattention to detail