Define and own the multi-year vision, strategy, and prioritized roadmap for HRSD
Drive functional design, configuration, testing, change management, and phased global rollout of core HRSD modules
Lead post-implementation improvements by leveraging user feedback, adoption analytics, employee journey mapping
Champion the strategic evolution to intelligent, agent-driven HR service delivery on the ServiceNow AI Platform
Act as the senior product authority for HRSD; influence and align HR executives, global stakeholders
Own the HRSD product backlog; prioritize features, enhancements, integrations, and technical debt
Establish and track KPIs to measure success, guide decisions, and report ROI to leadership
Stay current on ServiceNow releases, HRSD innovations, agentic AI trends, and industry best practices

Requirements

8+ years of progressive experience in HR technology, product management, or HR service delivery transformation
4–5+ years in senior/lead roles owning enterprise HR platforms (ServiceNow HRSD strongly preferred)
Proven track record leading full-cycle ServiceNow HRSD implementations or major platform maturations
Deep knowledge of HR service delivery, employee journey design, self-service strategies, and global HR operations
Strong Agile product management expertise (e.g., Jira, ServiceNow SPM/ITBM, Aha!)
Exceptional leadership, executive influence, communication, and collaboration skills
Bachelor's degree in Business, HR, Information Systems, Technology, or related field (Master's or MBA preferred)
Preferred ServiceNow certifications (e.g., Certified Implementation Specialist – HR Service Delivery)

Benefits

health care
dental coverage
vision plans
401K benefits
commissions/incentive compensation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HR technologyproduct managementHR service delivery transformationServiceNow HRSDAgile product managementemployee journey designself-service strategiesglobal HR operationsKPI trackingchange management

Soft Skills

leadershipexecutive influencecommunicationcollaborationstrategic visionuser feedback analysisadoption analyticsprioritizationstakeholder alignmentreporting

Certifications

Certified Implementation Specialist – HR Service DeliveryBachelor's degree in BusinessBachelor's degree in HRBachelor's degree in Information SystemsBachelor's degree in TechnologyMaster's degreeMBA