HR Associate, Experience Operations Analyst
Acuity
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $66,500 - $119,700 per year
About the role
- Responsible for providing resolution to inquiries escalated by the Tier 1 Representative
- Serve as a point of contact for managers and external stakeholders seeking HR-related assistance and support
- Provide support for managers utilizing self-service tools, and provide accurate information about policies, processes, and programs
- Resolve inquiries on a timely basis, while delivering exceptional customer service
- Primary point of contact for People Managers to support, respond, handle, answer, and action issues/questions regarding policies, procedures, and HR Systems
- Participate in testing, releases, and change governance for SAP release cycles
- Lead projects as defined by leadership which include development of project plan, with key milestones and deliverables, lead meetings, provide regular project updates, and adhere to project deadlines
- Travel independently to various facility sites to conduct training on best practices, conduct listening sessions, and recommend and develop action plans base on associate feedback
Requirements
- High School diploma required; bachelor's degree in Human Resources, Business Administration, or related field preferred
- 2-4 years human resource management experience required, with customer service experience preferred
- HRIS systems experience (i.e. SAP Success factors, Workforce, Ultipro) preferred
- Travel Requirements up to 20% domestic travel
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HRIS systemsSAP SuccessFactorsWorkforceUltiproproject managementcustomer servicepolicy developmentprocess improvementtraining developmentchange governance
Soft skills
communicationproblem-solvingleadershipcustomer service orientationorganizational skillsinterpersonal skillstime managementadaptabilityteam collaborationactive listening