Acuity International

Customer Care Specialist I

Acuity International

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $16 per hour

About the role

  • Provide administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit.
  • Coordinate with examinees and network providers to schedule employment-related examinations.
  • Interact daily with other Acuity team members and provider network partners.
  • Follow different protocols for each program.
  • Adhere to program specific protocols, processes, and policies.
  • Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.
  • Work closely with the medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.
  • Contact examinees and facilities to schedule requested examinations.
  • Contact providers regarding missing or incomplete examination results.
  • File, scan, and retrieve exam results to include laboratory, medical, and final determinations.
  • Consistently provide professional and gracious customer service.
  • Process inbound and outbound phone calls, faxes, email, and mail.
  • Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager.
  • Meet or exceed established standards for quality, customer service, productivity, and service level guidelines.
  • Handle all medical and drug screen results compliant with HIPAA standard practices.
  • Other duties as assigned.
  • May participate in interdepartmental project groups or task forces.
  • May assist other departments with routine administrative duties.
  • Perform duties in a safe manner and follow the corporate safety policy.
  • Participate and support safety meetings, training, and goals.
  • Encourage co-workers to work safely.
  • Identify 'close calls' and/or safety concerns to supervisory personnel.
  • Maintain a clean and orderly work area.
  • Assist in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.
  • May serve on the OSHA VPP, Safety, and Wellness Committees.

Requirements

  • High School Diploma or equivalent
  • Customer service experience
  • Able to work a flexible schedule to accommodate work requirements.
  • Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms.
  • High level of organization and detail oriented
  • Dependability
  • Good written and oral communication skills
  • Must be able to pass a background check and drug screen.
  • Preferred Qualifications:
  • 1 year of office experience
  • Experience with medical terminology
  • Call Center Experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicemedical terminologyoffice experienceadministrative supportschedulingdata processingrecord keepingcall handlingbillingcompliance
Soft Skills
organizationdetail orienteddependabilitycommunicationflexibilityprofessionalismteamworkcustomer interactionproblem solvingsafety awareness
Certifications
High School DiplomaHIPAA complianceOSHA VPPISO certificationJCAHO complianceAAAHC compliance