Payroll Coordinator
activpayroll
full-time
Posted on:
Location Type: Hybrid
Location: Edinburgh • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
- Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
- Preparing monthly governance reports by country
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Requirements
- Experience in a customer service / administration environment
- Payroll experience would be advantageous, but training will be provided
- Self-motivated with a passion for great service delivery
- A genuine commitment to delivering the highest standards of customer service
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Really good skills with databases, systems and software packages, especially Microsoft Excel
- An honest and authentic communication style, able to face into both positive and difficult conversations
- A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payroll experiencecustomer serviceadministrationattention to detailtroubleshootingreport preparationgovernanceprocess improvement
Soft skills
self-motivatedservice deliverycommunicationteam playersupportiveproblem-solvingauthenticitycommitment to quality