activpayroll

Product Manager

• Being the voice of the customer and an expert in the product delivered and the value it delivers to our clients
• Taking all steps required to understand the end-to-end client and user experience of the solution, any integrations and any dependencies impacting a great experience
• Working with the Head or Product to refine the Product Roadmap over time against the Product Vision
• Focusing and aligning prioritisation of Objectives, Key Results and Deliverables around the targeted priorities set at a strategic level for the organisation
• Working with internal / external customers to analyse the needs and align delivery to the product roadmap
• Developing scope and define backlog items (e.g. epics, features and user stories) to guide the development team
• Developing and maintaining a prioritised backlog of user stories for the product
• Meeting with clients directly (in-person or virtually) to understand and solve their challenges where appropriate and in line with the product vision
• Making judgements (assessing the value and cases for activity) and recommendations on inclusions for each quarterly plan in partnership with the Head of Product Management to maximise the value to clients and alignment with our product strategy and vision
• Communicating proactively with stakeholders to ensure the outcomes, activity and delivery is clear
• Working closely and successfully with a multi-disciplinary development team, stakeholders and domain teams (including clients and partners) locally and internationally
• Being ready to report on status of product developments and initiatives as required (but formally at least every 2 weeks)
• Ensuring any escalation requiring action in the product is assessed, prioritised and actions clearly communicated and visible to the stakeholders as required
• Supporting and ensuring the success of both product (value) delivery and operational readiness to ensure clients maximise their value
• Tracking the key result success measures for everything delivered to clients
• Being able to articulate and communicate the product roadmap to any stakeholder internally or externally where required including clients, partners and market analysts interested in our solutions
• Being able to demonstrate the product for clients, partners and stakeholders where required

Product Owner

Payroll

• You'll be the focal point for your own portfolio of clients, understanding their requirements and working with our in-country payroll partners to ensure that the client receives the right outcome, every time.
• You’ll also be end to end processing Singapore and Hong Kong payrolls independently for a range of clients.
• This is a fast-paced coordination and payroll role, working with clients and partners across multiple countries, troubleshooting problems where they arise and making sure we maintain the high standards our customers have come to expect from us.
• Working closely with our in-country partners, you’ll be maintaining great relationships and processes to ensure that client payrolls are delivered on time and accurately.
• You’ll also be end to end processing Singapore and Hong Kong payrolls.
• You’ll be coordinating and controlling data flows and exchanges, as per the agreed payroll calendar, setting up new clients and being the focal point for any queries.
• Ensuring systems and tools are up-to-date and accurate, you’ll be preparing payroll calendars, checklists and data sheets, and ensuring we have the most up-to-date information.
• You’ll coordinate and host client calls to ensure that our service delivery is on track and that we are able to identify any opportunities for improvements.
• You’ll also prepare monthly governance reports by client and by country, ensuring that all monthly paperwork is completed accurately and on time.

Payroll Coordinator

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Processing end-to-end South African payrolls of various headcounts and pay complexity
• Processing statutory deductions (PAYE, UIF, WCA, etc)
• Liaise with Finance regarding third party payment concerns
• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports by country
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers, and being innovative and agile in bringing solutions or mitigations to the table
• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Payroll Administrator

• You’ll be hands on managing your own client portfolio, processing end to end Australian payrolls, importing payroll information into our payroll software and maintaining payroll records
• As this is a busy bureau role, your portfolio will be varied with a range of weekly, fortnightly and monthly payrolls for clients with small headcounts, up to large corporate organisations
• You’ll be the focal point for your clients, managing any queries they might have and giving them fantastic customer support
• You’ll have an eye on service delivery, looking out for opportunities for us to make improvements to our processes and procedures that can support the ongoing development of the team
• You’ll ensure that we are diligent and compliant with record keeping, keeping our client payroll manuals up to date and ensuring that manual checks and calculations are accurate and that we are compliant with Data Protection regulations

Product Owner

Payroll Coordinator

Payroll Administrator

Payroll Consultant