ActiveProspect

Support Engineer, SaaS – APAC

ActiveProspect

full-time

Posted on:

Location Type: Remote

Location: Australia

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About the role

  • Effectively manage ticketing queue to ensure timely responses to customer inquiries
  • Work with clients’ technical teams to troubleshoot and resolve issues
  • Become an expert to assist clients and streamline processes
  • Collaborate with Product Managers to communicate bugs and feature requests
  • Ensure high customer satisfaction score of 95% or higher

Requirements

  • Bachelor’s degree and/or minimum 4+ years experience in a client-facing technical role
  • Experience in a start-up environment
  • Ability to learn quickly; become an expert with our products
  • Outstanding problem-solving skills and attention to detail
  • Familiarity with common web protocols (HTTP, FTP)
  • Experience using and managing issue/case tracking systems (Zendesk, etc.)
Benefits
  • Health insurance
  • Professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing queue managementtroubleshootingissue resolutionweb protocolsHTTPFTPcase tracking systemsZendesk
Soft Skills
customer satisfactionproblem-solvingattention to detailcommunicationcollaborationability to learn quicklyexpertise development
Certifications
Bachelor's degree