Activated Insights

Product Manager

• Triage escalations from Customer Operations for assigned products: reproduce the issue, validate severity, and determine whether the path is break/fix, configuration, education, or enhancement.
• Make break/fix escalations to Engineering.
• Own and maintain the product backlog for assigned products, including user stories, acceptance criteria, and sprint-level prioritization.
• Run sprint planning, scrums, grooming, and review ceremonies with Engineering squads.
• Validate delivered increments against acceptance criteria before release; run UAT and coordinate release mechanics.
• Author enhancement PRDs for assigned products for Director approval.

Product Owner

Research Analyst

• Conduct phone surveys with clients, family members, and caregivers
• Accurately document feedback
• Create positive experiences for survey participants
• Help organizations improve care and employee satisfaction

Product Owner

Satisfaction Research Center Associate