Disputes and Fraud Specialist
Global Payments Inc.
Call Centre Advisor
Activate Group Limited
full-time
Posted on:
Location Type: Office
Location: Halifax • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £24,570 per year
Job Level
Mid-LevelSenior
About the role
- Join our 24/7 365 days a year Contact Centre handling high volume inbound calls with exceptional customer service
- Record accurately the first notification of loss following a motor traffic accident
- Deal with telephony enquiries from Customers, Repairers, Clients and Third Parties within agreed service levels
- Manage queries to conclusion, escalating only when necessary
- Assist with administrative tasks and emails to support operations
- Use MRN’s bespoke software and databases to record, update and maintain information relating to each claim
- Manage own workload, prioritise tasks and ensure completion
- Provide accurate updates to team managers and customers as required
- Ensure that all SLA’s are met and exceeded
Requirements
- Excellent customer service and communication Skills
- Ability to handle a high volume of calls daily
- Excellent written and verbal communication skills
- Able to manage own time and workload
- Strong multitasking abilities
- High attention to detail and accuracy
- Experience of working in a target driven environment desirable
- Experience within the insurance and claims industry desirable
- Live within commutable distance of the Halifax office
- Able to attend interview at Halifax office on Tuesday 21st October
- Willing to work shifts (Monday - Friday core hours and 4 days on 4 days off); no night shifts
Benefits
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody!
- Impressive rewards for employee of the month
- Support for health and wellbeing
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunication skillstime managementmultitaskingattention to detailaccuracy
