Call Center Representative

• Investigates potential credit card fraud cases based on information received from the fraud detection system
• Analyzes several aspects of account history, including payment and transaction history
• Contacts customers and merchants to obtain additional information regarding fraudulent charges
• Maintains accurate and complete documentation of all information necessary for the investigation
• Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to SLA-defined alerts
• Assists with completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity
• Builds credit card replacement orders and completes shipping materials
• Builds knowledge and basic skills to identify fraudulent credit card activity through training, research of policies, procedures, external regulations, and analytic techniques

Disputes and Fraud Specialist

Pharmacy Technician II – CarelonRx Call Center

Call Center Agent, Part Time

Call Center Supervisor

Call Center Trainer

Call Center Representative