Implementation Project Manager
WellSky
Disputes and Fraud Specialist
Global Payments Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Junior
About the role
- Investigates potential credit card fraud cases based on information received from the fraud detection system
- Analyzes several aspects of account history, including payment and transaction history
- Contacts customers and merchants to obtain additional information regarding fraudulent charges
- Maintains accurate and complete documentation of all information necessary for the investigation
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to SLA-defined alerts
- Assists with completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity
- Builds credit card replacement orders and completes shipping materials
- Builds knowledge and basic skills to identify fraudulent credit card activity through training, research of policies, procedures, external regulations, and analytic techniques
Requirements
- High School Diploma or Equivalent
- 6 months minimum call center experience, either remote or onsite within the last 18 months
- This is a US based role only
- Must be flexible and open to a work schedule that is mid shift to late shifts that include working the weekends as part of your weekly schedule
- Ability and flexibility to work hours as assigned; we are a 24/7 Call Center
- This position requires you to be on camera during work hours
- Preferred: previous work experience in a fraud related field
- Once you apply, you will complete an on demand digital interview
- Candidates must reside within a reasonable commuting distance to one of our office locations for occasional on-site presence, training sessions, or company events
