Activate Games

Facilitator

• Guide players through check-in and support customers during gameplay
• Keep the store running at peak performance in a fast-paced, high-energy environment
• Facilitate game play and ensure an excellent customer experience
• Maintain a clean work environment and assist with facility maintenance
• Handle customer transactions and inquiries with professionalism

Game Facilitator

• You’ll guide players through check-in, support customers during gameplay, and keep the store running at peak performance
• Be professional in thought, language, and action
• Exemplify excellence in facilitation, giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participate with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to game play, giving timely aid as necessary
• Handle any malfunctions with support of leader
• Maintain a clean and comfortable work environment
• Warmly greet customers when entering or leaving establishment
• Verify appointment times and explain the check-in process
• Handle debit, credit, or gift card transactions with customers
• Issue receipts, and wristbands
• Answer customer inquiries and involve a leader if the answer is not sufficient
• Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
• Painting around the main facility, as needed
• Aiding Team Lead in checking inventory of merchandise
• Resetting and disinfecting wristbands
• Cleaning and disinfecting available lockers and lounge
• Notifying leader immediately of game failures or malfunctions
• Touching up equipment; gluing props, and other unskilled tasks

Art Director

• Owning the Brand & Toolkit
• Codify and scale the Activate distinctive asset system
• Build the global creative toolkit — assets, templates, guidelines — that global partners, AGS markets, and HQ teams all build from
• Apply the system everywhere — in store, online, social, partnerships
• Set the creative standards and hold the line on them at global scale
• Lead the relationship with Activate's creative agency partner — a true creative partner, not a production shop
• Brief breakthrough campaigns aligned to Activate's Category Entry Points — work that gets us noticed and top-of-mind
• Set the bar, hold the bar, make them earn the work — and earn the trust to make their best
• Scaling the Work In-House
• Lead, hire, and develop the in-house creative team — design, video, social, production
• Pool out every agency campaign in-house — every channel, every market, every store; efficient, on-brand, fast
• Own the organic social content calendar end-to-end — read culture and turn it into work that's on-brand and on-the-moment
• Refuse the wallpaper - every asset earns its place
• Performance & AI
• Treat creative as performance — read what's working, cut what isn't, refine what's close
• Partner with AGI and AGS to A/B test creative variants in market and let the lift shape the next round
• Use AI for production, ideation, adaptation — faster shipping, more iterations, broader reach
• Make AI the default, not the experiment

Creative Director

Human Resources

• Provide advice and guidance to Store Operations Leaders for all areas of HR including employee relations, employee development, policy compliance, recruitment, and training
• Act as a cultural champion to promote an agile performance driven environment where all team members are encouraged to pursue and realize their full potential
• Lead and resolve workplace investigations as required while adhering to company standards and complying with applicable laws and regulations
• Work closely with employees and management to coordinate the workplace claims process
• Support Health & Safety initiatives, recommend and implement disability management practices, accessibility and the accommodation processes
• Coach and develop the Operations team on performance expectations, action plans for development, career growth, and learning opportunities
• Ensure policy compliance within US regions Activate operates, by reviewing and adapting policies, and delivering policy coaching and/or training
• Assist in development and implementation of HR policies, programs, and initiatives
• Update current policies and procedures on a regular basis based on given information
• Aid in creating and implementing a long-term Human Resource vision, strategy, and tactics in alignment with organizational objectives
• Utilize data to identify trends and diagnose organizational effectiveness issues
• Partner with hiring leads to support and facilitate talent sourcing and acquisition including creating job descriptions, posting available positions, interviewing, and onboarding
• Provide guidance and support to collaborators to enable successful hiring and selection of staff for Activate store locations
• Track efficiencies of the hiring process; measure success of candidate hiring process
• Use HRIS system to effectively manage the hiring process and candidate pool

Game Facilitator

Game Facilitator

Creative Director

HR Business Partner – US Operations, West Coast