Activate Care

Call Center Representative

• 90-day full time remote contract during standard business hours
• Make high-volume outbound calls to CareSource members to complete Health Needs Assessments (HNAs)
• Guide members through structured questions about their health and well-being
• Listen actively, provide clear explanations, and build trust with members during calls
• Document all responses accurately and efficiently in designated systems
• Meet daily and weekly performance goals for call volume and assessment completion
• Maintain confidentiality and comply with HIPAA and company privacy standards
• Escalate urgent member concerns to supervisors or clinical teams when needed
• Collaborate with team members and supervisors to improve call quality and completion rates
• Maintain effective communication and a constructive work environment with team members
• Comply with organizational policies, privacy regulations, and documentation standards
• Other duties as assigned
• Help over 10,000 members complete assessments by listening with empathy, asking questions clearly, documenting responses, and connecting members with resources when appropriate
• Work in a fast-paced, metrics-driven, remote call center-style environment and use technology to navigate multiple systems/screens

Healthcare Call Center Representative