Action Property Management

General Counsel

• Provide expert & strategic legal advice to support the growth & success of the business.
• Anticipate issues, assess risk strategically, and provide hands-on counsel to executives & business teams to address critical legal and business challenges.
• Navigate the tension between business realities and legal protections, guiding teams to avoid pitfalls at the operations level.
• Contribute to overall profitability.

Manager

• Provide comprehensive administrative and operational support to the team.
• Manage daily office operations, handle correspondence, schedule appointments, and prepare reports.
• Assist residents with inquiries, process payments, and coordinate move-ins/move outs.
• Support the architectural review process, scheduling meetings and tracking project progress.
• Assist with financial tasks, such as processing invoices and maintaining records.
• Perform various tasks as assigned, such as coordinating meetings, preparing communications, and managing vendor relationships.

Manager Assistant

Accounts Receivable

• Set up new associations in accounting platform, including operating account bank codes, owner listing, recurring charges, and balance forwards.
• Deliver HOA transition, balance forwards, and homeowner setups in alignment with established timelines, maintaining an 85%+ on-time, first-pass accuracy rate and minimizing downstream corrections.
• Execute external ledger reviews and imports into CINC with accurate validation of balances, mappings, and opening positions to minimize post-import corrections and cleanup.
• Process escrow closings and ownership changes within required processing windows, coordinating with escrow, banking, and internal partners to prevent delays and escalations tied to incomplete or inaccurate information.
• Process all new phase closings and related setup in accounting platform.
• Act as point of contact for escrow closing documents and other escrow needs.
• Prepare and support developer billing activity in accordance with established schedules, ensuring billing is issued correctly the first time and discrepancies are identified and addressed prior to issuance.
• Process escrow checks and maintain accurate payment records.
• Enter miscellaneous charges, adjustments, and credits into accounting system.
• Research and resolve misapplied payments in a timely manner.
• Maintain clear, up-to-date documentation and visibility on in-progress transition and development work, proactively identifying risks or timing issues before deadlines are impacted.
• Communicate with banks, homeowners, and escrow companies to resolve check research items, including returned or misapplied payments.
• Collaborate with the Accounts Receivable team and other accounting staff to support month-end closing activities.
• Provide excellent internal and external customer service, responding to inquiries regarding payments and account balances.
• Other duties as assigned.

Accounts Receivable – HOA Transition & Development

Recruitment

• Lead full-cycle recruitment for management, executive, and complex roles.
• Proactively source passive candidates using LinkedIn Recruiter and creative strategies.
• Build and maintain strong leadership pipelines for current and future needs.
• Partner with Regional Managers and senior leaders as a trusted advisor.
• Attend networking events, industry functions, and recruitment initiatives.
• Drive searches forward with urgency and minimal oversight.
• Influence, negotiate, and close top talent while delivering an exceptional candidate experience.

Senior Recruiter – Management & Executive Search

Business Development Rep

• Drive new business for Action Property Management
• Lead generation, proposal and contract negotiations
• In-person and zoom presentations
• Attend tradeshows/client events
• Cultivating client relationships

New Business Development Manager

Community Manager

• Manage 4 to 7 communities
• Provide dedicated support from key departments
• Focus on key objectives and exceed client expectations
• Attend evening Board meetings as required
• Collaborate with teams to enhance service quality

Community Manager I

• Manage 4 to 7 communities and offer a level of service that surpasses client expectations.
• Be provided dedicated support from key departments to stay focused on key objectives.
• Collaborate with clients and teams to ensure high standards in HOA management.

Accountant

• Maintain accuracy of the general ledger; update chart of accounts as necessary.
• Complete monthly bank reconciliations; investigate and resolve discrepancies.
• Prepare and review monthly financial statement packages for completeness and accuracy.
• Lead preparation of annual budgets, ensuring accuracy of forecasts.
• Manage routine banking and investment transactions for timely execution and accuracy.
• Drive process improvements that enhance accuracy, efficiency, and timeliness in financial reporting.
• Ensure compliance with internal policies and US GAAP.

Senior Staff Accountant

Digital Marketing

• Develop, implement, and manage a comprehensive annual digital marketing roadmap and campaigns to achieve business goals by increasing organic search rankings, drive traffic, and improving on-site engagement.
• Conduct keyword search, on-page optimization, and technical SEO audits to enhance website performance.
• Create and manage geo-targeted paid media campaigns (Google Ads, Bing, etc) with a focus on ROI and lead generation.
• Optimize marketing efforts across social media, email, SEO/SEM, and paid advertising platforms.
• Monitor, analyze, and optimize campaign performance using analytics tools.
• A/B test ad copy, landing pages, and keywords to improve conversion rates.
• Stay current with industry trends, algorithm updates, and best practices for SEO and paid advertising.
• Provide regular reports on key metrics, insights, and recommendations to the Vice President of Sales & Marketing.
• Manage the budget allocation for paid campaigns and ensure efficient spending to meet performance goals.
• Utilize Active Campaign to create and manage email marketing campaigns, including writing copy, designing templates, and tracking performance.
• Develop compelling storytelling that illustrates the value of Action Property Management services.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Design and produce marketing materials, including digital ads, website design, infographics, brochures, and presentations.
• Maintain and update brand guidelines to ensure consistency across all platforms.
• Collaborate with internal teams to conceptualize and execute creative designs that align with campaign goals.
• Track and report on key performance indicators (KPIs) for all digital marketing efforts.
• Use data-driven insights to refine marketing campaigns and improve ROI.

Digital Marketing Manager

• Manage a portfolio of at least 7 community associations.
• Prepare, coordinate, and attend board and annual meetings.
• Support long-term association needs such as planning, budgeting, maintenance strategy, and annual calendar development.
• Review monthly financial statements and provide insights to assist boards in making informed decisions.
• Coordinate closely with internal support teams and vendors.
• Monitor key performance indicators (KPIs) related to work orders and compliance.
• Conduct periodic community inspections to identify maintenance needs.
• Ensure compliance with governing documents and association policies.
• Verify contractor credentials and manage services.
• Interface with board members, homeowners, and vendors to resolve issues promptly.