Action Property Management

Community Manager

• Manage a portfolio of at least 7 community associations.
• Prepare, coordinate, and attend board and annual meetings.
• Support long-term association needs such as planning, budgeting, maintenance strategy, and annual calendar development.
• Review monthly financial statements and provide insights to assist boards in making informed decisions.
• Coordinate closely with internal support teams and vendors.
• Monitor key performance indicators (KPIs) related to work orders and compliance.
• Conduct periodic community inspections to identify maintenance needs.
• Ensure compliance with governing documents and association policies.
• Verify contractor credentials and manage services.
• Interface with board members, homeowners, and vendors to resolve issues promptly.

Community Manager II

Operations

• Manage phone calls, emails, and in-person inquiries, route calls and messages appropriately.
• Address resident concerns, issue access devices, and assist new residents with onboarding.
• Serve as the primary point of contact for homeowners, and vendors on routine administrative matters.
• Respond to homeowner inquiries in a professional and timely manner, ensuring consistent communication and accurate information.
• Prepare, format, and distribute correspondence, notices/emails, newsletters, and reports as directed by the Manager.
• Maintain organized digital and physical filing systems for association records.
• Schedule meetings, inspections, and appointments for the Manager.
• Process incoming and outgoing mail, including certified and violation notices, as applicable.
• Maintain inventory of office supplies and association documents.
• Assist in preparing board meeting agendas, notices, reports, take meeting minutes, and execute follow up tasks.
• Track contract expiration dates and renewals; maintain organized contract files.
• Coordinate vendor access, scheduling, and work order documentation as directed by the Manager.
• Support annual budget disclosure preparation and annual meeting mailings.
• Support special projects, annual events, and community initiatives, as needed.
• Perform other duties as assigned by the Manager or executive management.
• Maintain confidentiality of association, homeowner, and company information.

Operations Coordinator

• Manage a portfolio of community associations while building strong relationships with board members as a representative of Action Property Management.
• Prepare, coordinate, and attend board and annual meetings, including drafting comprehensive Management and Directors’ Reports and accurate meeting minutes.
• Support long-term association needs such as planning, budgeting, maintenance strategy, and annual calendar development.
• Review monthly financial statements and provide insights to assist boards in making informed decisions.
• Coordinate closely with internal support teams and vendors to ensure quality service delivery and timely completion of delegated tasks.
• Monitor key performance indicators (KPIs) related to work orders, compliance, and contractor performance, providing regular updates to boards.
• Conduct periodic community inspections to identify maintenance needs, enforce non-compliance, and issue written communications to homeowners as needed.
• Ensure compliance with governing documents, civil codes, corporation codes, and association policies.
• Verify contractor credentials, manage continuation of contracted services, and escalate after-hours matters as part of the on-call process.
• Interface with board members, homeowners, and vendors to resolve issues promptly while helping residents love where they live.

Portfolio Community Manager

Manager

• Act as the primary liaison between the Board of Directors, residents, staff, vendors.
• Lead and develop a high performing onsite team across departments.
• Oversee facilities management, security operations, vendor contracts, and service delivery standards.
• Prepare and manage annual operating and reserve budget, financial reports, and capital improvement plans.
• Ensure full compliance with governing documents, local and state regulations, and HOA best practices.
• Support the Board with agenda preparation, meeting facilitation, and implementation of community directives.
• Promote a strong sense of community and homeowner satisfaction through responsive communication and proactive service.

General Manager

Portfolio Community Manager II

• Manage 4 to 7 communities as a Community Manager.
• Provide dedicated support from key departments.
• Focus on key objectives and surpass client expectations.
• Collaborate with community members and stakeholders.

• Build and scale operations, recruiting, developing, and mentoring team members as the region expands.
• Collaborate with Sales & Marketing teams to identify new business opportunities and cultivate new leads.
• Closely supervise existing portfolio and on-site Community Managers, ensuring seamless onboarding and high client satisfaction.
• Inspire excellence, establish a strong culture, and align the region’s goals with Action’s vision.

Regional Manager

• Community Managers generally manage 4 to 7 communities.
• Provide dedicated support from key departments.
• Stay focused on key objectives.
• Offer a level of service, expertise, and knowledge that surpasses client expectations.