Action Property Management

Community Manager

• Manage 4 to 7 communities, providing dedicated support from key departments.
• Focus on key objectives to offer a high level of service, expertise, and knowledge.
• Conduct in-person meetings as needed within the Greater Sacramento region.
• Collaborate with teams to exceed client expectations.

Accounting Manager

• Own the execution and performance of HOA service models, including SnapHOA and similar portfolios, ensuring consistency in service delivery and alignment with client expectations
• Lead and oversee Accounts Receivable functions, including cash posting, collections, and receivables-related workflows, ensuring timely and accurate processing aligned with client activity
• Own intake and coordination of all accounting-related requests, including JIRA ticket triage, prioritization, and routing, ensuring work is structured, visible, and aligned with deadlines and board deliverables
• Ensure operational activity is visible to accounting by maintaining awareness of ongoing projects, vendor changes, and upcoming financial impacts that affect reporting accuracy
• Act as the first point of coordination for client-facing accounting needs, including responding to inquiries, managing ticket flow, and ensuring timely follow-up and resolution
• Establish and enforce service standards across accounting workflows, including SLAs, prioritization frameworks, and escalation protocols tied to financial deadlines and board requirements
• Drive consistency in how data and documentation are submitted to accounting, reducing rework and improving the quality and completeness of inputs across all accounts
• Partner with the Director, Client Accounting to ensure alignment between operational workflows and financial reporting requirements, including close readiness and exception resolution
• Identify service gaps, workflow breakdowns, and recurring issues, and implement process improvements to improve efficiency, reduce risk, and enhance client experience
• Support board interactions as needed by coordinating financial input, managing expectations, and ensuring accounting is properly represented in service delivery
• Assist in the development and maintenance of SOPs, standardizing workflows across service models and improving consistency in execution
• Support department strategy and implementation of new initiatives, including system enhancements, reporting improvements, and service model evolution

Community Manager

Director of Accounting Operations