Action Property Management

Accounts Receivable

• Process daily owner payments received through lockbox, remote scanner, and onsite payment channels.**• Prepare and deposit manually received owner checks.**• Process deposits for escrow, staff accountant, and attorney payments.**• Enter miscellaneous charges, adjustments, and credits into the accounting system.**• Research and resolve misapplied or returned payments in a timely manner.**• Communicate with banking partners to resolve payment research items and discrepancies.**• Maintain accurate payment records and reconcile daily cash postings.**• Post monthly utility charges and update monthly assessments.**• Respond to internal and external payment inquiries through the Jira ticketing system.**• Partner with the Accounts Receivable team and accounting staff to support month-end close.**• Provide responsive and professional service when addressing account balance and payment questions.**• Support other accounting and department activities as needed.**

Accounts Receivable Specialist – Cash Posting

Community Manager

• manage 4 to 7 communities
• provide dedicated support from key departments
• stay focused on key objectives
• offer a level of service, expertise and knowledge that surpasses client expectations

Portfolio Community Manager

• Manage 4 to 7 communities
• Provide dedicated support from key departments
• Stay focused on key objectives and exceed client expectations

Manager

• Lead and develop a team of General Managers
• Drive changes to unlock scale and efficiency
• Ensure flawless execution of operations by visiting locations
• Coach leadership teams using performance data
• Drive operational improvements and identify challenges
• Oversee hiring, training, and development of leadership talent
• Conduct performance reviews and competency discussions
• Manage at least ten General Managers
• Develop relationships with client board members
• Act as intermediary for complaints from owners/residents
• Manage accounts until sufficient business volume is reached

Regional Manager II

• Manage 4 to 7 communities while providing dedicated support from key departments.
• Stay focused on key objectives to meet and surpass client expectations.

Portfolio Community Manager -San Francisco

• Manage a portfolio of community associations while building strong relationships with board members
• Prepare, coordinate, and attend board and annual meetings
• Support long-term association needs such as planning, budgeting, maintenance strategy
• Review monthly financial statements and provide insights
• Coordinate closely with internal support teams and vendors for quality service
• Monitor KPIs related to work orders, compliance, and contractor performance
• Conduct periodic community inspections and enforce non-compliance
• Ensure compliance with governing documents, civil codes, and policies
• Verify contractor credentials and manage contracted services

Senior Community Manager

Director

• Partners with key stakeholders and colleagues to build and deliver learning programs that develop skills and capabilities, drive engagement and performance, and provide results for business.
• Applies learning theory/models, best practices, and trends while maintaining knowledge of cutting-edge approaches so learning solutions drive lasting impact.
• Understands the learning design experience (both digital and facilitator-led), who can develop and deliver end-to-end innovative learning solutions that serve a range of employees.
• Cultivates and maintains strong relationships across the organization to provide timely and scalable learning programs for a global audience.
• Leads the design, delivery, and evolution of enterprise-wide learning and development programs that strengthen performance, elevate leadership, and reinforce Action’s values-driven culture.
• Responsible for building scalable training programs, developing leaders, and creating engaging learning experiences that drive real results.
• Comfortable with up to 20% of local travel.

Director of Training

• Lead IT Department to maintain the highest standards of security
• Drive organization-wide security awareness and training
• Optimize operational efficiencies across IT processes
• Build high-performing technology team
• Oversee reliable, scalable IT operations for 800 employees
• Partner with CIO to align technology operations with company objectives
• Establish IT governance, policies, and standards

Director of IT

• Provide leadership and oversight for all operations within the assigned region, ensuring consistency, scalability, and alignment with Action standards.
• Drive operational excellence across the region by analyzing KPIs, identifying trends, and implementing corrective strategies.
• Ensure compliance with contractual obligations, company policies, SOPs, and applicable laws and regulations.
• Serve as an escalation point for complex operational, client, or personnel matters.
• Lead, mentor, and develop Regional Managers, fostering a culture of accountability, collaboration, and high performance.
• Oversee performance management, coaching, succession planning, and corrective action processes for regional leadership.
• Partner with HR and senior leadership on talent strategy, workforce planning, and leadership development initiatives.
• Maintain senior-level relationships with board members, developers, and key stakeholders.
• Attend board meetings and major client engagements as needed to demonstrate upper-level leadership presence and support client retention.
• Assist in identifying and prioritizing target markets, communities, and growth opportunities within the region.
• Partner with senior leadership to support proposal pricing and staffing models, helping ensure margins remain aligned with company targets while supporting continued revenue growth.

Regional Manager, Onsite

Controller

• Responsible for the accounting and financial operations of the company, including the production of weekly, monthly, and annual financial reports.
• Maintenance of accounting records, and development of policies and procedures to facilitate all accounting-related functions.
• Ensure reported results comply with generally accepted accounting principles.
• Oversee the flow of all financial information from the initial transaction through completed financial statements.
• Oversee core accounting operations and financial reporting while partnering with leadership to support a growing organization.