Actabl

Customer Support Specialist

Actabl

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $50,000 - $58,000 per year

About the role

  • Own accountability for satisfying our customers’ day-to-day usage and problem-solving questions.
  • Work with a variety of stakeholders and collaborate intimately with the product, customer success, and sales teams.
  • Know our product inside and out.
  • Enable our customers to use our products successfully.
  • Maintain a positive, empathetic, and professional attitude.
  • Communicate and coordinate with colleagues frequently.
  • Advocate for our customers’ needs.
  • Provide feedback and propose changes to improve the efficiency of the customer service process.
  • Participate in weekly team meetings and daily team communication keeping everyone up-to-date on current work.
  • Ensure that customers are on the latest production release.
  • Join client calls to assist with support items, and any needed follow up on tickets, ensuring that client needs are addressed in a timely and professional manner.

Requirements

  • 1-3 years experience in a customer support role, preferably in a SaaS product-based company.
  • Good understanding of enterprise product support processes in a multi-tiered support environment.
  • Ability to prioritize issues and escalate appropriately.
  • Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support) for issue resolution
  • Hospitality Industry experience preferred
Benefits
  • Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
  • Employer-paid life & AD&D, short-term disability & long-term disability
  • Discounted pet insurance plans through Wishbone
  • Employee Assistance Program (EAP) services available to employees & their dependents
  • On-site gym available for free use at Denver office
  • 401(k) plan with an employer match of up to 4%
  • Unlimited discretionary time off hours to be used when needed
  • 10 observed US federal holidays throughout the year
  • Winter recess for all Actabl employees between December 24th-January 2nd
  • 12 weeks of parental leave for both birthing & non-birthing parents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportSaaSenterprise product supportmulti-tiered supportissue resolution
Soft Skills
problem-solvingcollaborationcommunicationempathyprofessionalismadvocacyprioritization