Actabl

Accounts Receivable

• Provide leadership and oversight for a distributed and global Accounts Receivable organization of >10 team members
• Establish and maintain a high-performance operating model, including defined KPIs, SLAs, and accountability frameworks
• Oversee end-to-end billing operations across five distinct brands
• Ensure accuracy, consistency, and compliance in all invoicing activities, including proper application of sales tax and adherence to contractual obligations
• Lead initiatives to streamline and modernize billing and AR workflows, with a focus on automation, efficiency, and scalability
• Own and execute a comprehensive collections strategy aimed at reducing Days Sales Outstanding (DSO) and improving cash conversion
• Establish and enforce service-level expectations for billing-related inquiries, ensuring timely and accurate resolution of customer issues
• Ensure alignment between billing operations and contract structures, pricing models, and customer lifecycle events
• Establish robust reporting and analytics to provide visibility into key performance indicators (DSO, aging, ticket SLAs)

Director of Accounts Receivable

Support Engineer

• Respond to and resolve basic client support tickets in a timely and efficient manner, following established procedures and striving for customer satisfaction.
• Assist with basic SQL queries for troubleshooting and data validation under guidance, escalating more complex database-related issues to senior engineers.
• Review basic C# code snippets to identify simple issues, escalating more complex technical problems with clear documentation to senior team members.
• Participate in client calls ~20% of the time to assist with data collection, support, and any needed setup support on tickets, ensuring that client needs are addressed in a timely and professional manner.
• Assist in documenting basic user issues and gathering information that may contribute to user stories and requirements for development teams.
• Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness.
• Assist in the creation and maintenance of basic process documentation under the guidance of senior team members.
• Collaborate with Product Owners (POs) and Development teams on less complex issues, learning the process of contributing to the development lifecycle.
• Participate in training and educational opportunities to build foundational knowledge of the product and develop core technical skills for career growth.

Software Support Engineer I – Technical Services

Onboarding Specialist

• Configure Actabl applications based on customer requirements
• Manage multiple implementation projects simultaneously, adhering to timelines and deliverables
• Ensure a smooth transition to Customer Success
• Conduct customer training sessions (remote and/or on-site) to ensure user proficiency
• Provide technical support and troubleshooting during the implementation phase
• Communicate effectively with customers, setting clear expectations and providing regular updates
• Identify and escalate potential risks or issues to management

Customer Onboarding Specialist

Account Manager

• The Strategic Account Manager is a growth-focused sales professional responsible for driving revenue expansion within an existing hospitality client base.
• While maintaining strong relationships is foundational, this role is primarily measured on the ability to cross-sell, up-sell, and navigate complex deal cycles.
• You will leverage AI-driven workflows to manage high-volume portfolios efficiently, employing MEDDPICC and multithreading strategies to penetrate accounts and secure long-term contract value in a fast-paced software environment.
• Proactively identify and close growth opportunities.
• Use MEDDPICC to qualify expansion deals and ensure a predictable pipeline.
• Navigate complex hospitality organizations to introduce new software modules and services.
• Lead complex contract renewals and negotiations.
• Address "at-risk" accounts by reinforcing ROI and aligning our software solutions with the client’s strategic business goals.
• Move beyond a single point of contact.
• Map out and build influence with key stakeholders, from property-level managers to corporate-level C-suite executives, to insulate accounts and drive larger contract wins.
• Provide high-fidelity sales forecasts and regular updates on account health and expansion progress to leadership using CRM data.

Accounting Manager

• The Accounting Manager serves as a key partner to the Controller and contributes to building scalable processes that support continued organizational growth
• This role oversees the accounting operations including payroll preparation process and accounts payable, as well as assists in month end close process which includes P&L analysis, preparation of complex reconciliations and review of expenses related work papers
• Prepare revenue analysis and related reconciliations, such as deferred revenue, for one brand
• Prepare and post adjusting journal entries with appropriate documentation and analysis
• Manage and review expense activity within the Profit & Loss statement to ensure proper classification and accuracy
• Monitor internal reporting timelines and ensure team adherence to delivery due dates
• Review workpapers prepared by team members for completeness, consistency, and accuracy
• Oversee monthly expense fluctuation analysis, identifying variances and ensuring proper explanations and support
• Oversee daily accounting operations, including payroll processing, accounts payable, credit card transactions, 1099 preparation, and employee expense processing
• Supervise the AP and credit card workflow, ensuring timely processing, accuracy, and adherence to company policies
• Manage payroll processing end-to-end, ensuring timely and accurate pay cycles and proper compliance documentation
• Experience with state and local tax (SALT) filing activities, including registrations, periodic filings, and compliance monitoring
• Directly manage Staff Accountant
• Maintain employee department allocations and ensure coding accuracy across payroll and expense transactions
• Oversee AP and Credit Card workflow
• Manage expenses and ensure proper coding
• Support team development by providing training, process guidance, and ongoing coaching to staff