ACT | The Alliance for Climate Transition

Field Applications Engineer

ACT | The Alliance for Climate Transition

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $100,000 - $115,000 per year

About the role

  • Serve as second-tier technical support, diagnosing and resolving complex customer inquiries promptly via multiple channels (phone, email, chat, ticket system), and providing detailed reporting such as root cause analysis.
  • Support and engage a wide range of external stakeholders (solar installers, utilities, inspectors, etc.) by translating complex technical issues into actions and strategic product recommendations.
  • Perform in-person field support as needed, evaluate requirements for field wiring and product compatibility, and maintain expertise in utility technical requirements (e.g., service and interconnection rules) to advocate the company's position.
  • Collaborate cross-functionally to relay customer concerns and feedback, recommending process improvements and best practices to enhance overall product quality and user experience.
  • Deliver technical training sessions (virtual and in-person) for installers, partners, and Authorities Having Jurisdiction (AHJs).
  • Participate in a rotating on-call schedule, including weekends and holidays, to support customers.

Requirements

  • NABCEP Certification
  • A minimum of 5-8 years of experience in customer facing field operations, construction, or related electrical or solar fields.
  • Excellent verbal and written communication skills and proven ability to communicate effectively with both technical and non technical individuals, especially for conveying concepts to customers with a wide range of technical expertise.
  • Working knowledge of relevant industry standards – NEMA, NEC, IEEE, ANSI, UL, etc.
  • Experience troubleshooting systems, products, electrical designs, etc.
  • Strong executor that can push through obstacles and challenges to get to the finish line while maintaining impeccable quality and integrity.
  • Successful track record for problem solving, idea generation, and program execution.
  • An ability to listen - and translate what you are hearing into solutions - for both the customer and the company.
Benefits
  • Health insurance plan - we cover 75% for employees, spouses, and children.
  • Flexible paid time off – take the time off that you need.
  • 401K with company match – we want to help you meet your future financial goals.
  • Equity stock options - your opportunity to share in the success of the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingroot cause analysisfield wiring evaluationproduct compatibility assessmenttechnical trainingcustomer supportprocess improvementprogram executionproblem solvingidea generation
Soft Skills
communicationlisteningcollaborationcustomer engagementstrategic recommendationsadaptabilityattention to detailintegrityexecutionstakeholder management
Certifications
NABCEP Certification