ACRT Services

Operations

• Oversee day-to-day fleet operations in partnership with EMKAY to ensure vehicle availability, maintenance compliance, and cost control.
• Monitor and analyze fleet performance metrics, lifecycle costs, and vendor service levels.
• Ensure adherence to company fleet policies and all applicable regulatory requirements.
• Organize and manage project startup activities, including communication with internal stakeholders, documentation setup, and scheduling.
• Maintain contracts, OQ documentation, and project files to ensure accuracy and compliance.
• Develop and distribute weekly project and operational reports to leadership.
• Evaluate and recommend improvements for call center processes and service delivery.
• Collaborate with other department leaders to streamline workflows and promote consistent operational practices.
• Identify and implement process improvements to enhance productivity and accountability.
• Work cross-functionally with departments such as Operations, Safety, HR, and IT to support organizational goals.
• Provide guidance and feedback to staff involved in fleet, project, and call center support activities.

Operations Manager – Fleet, Projects

Project Manager

• Reports to the Operations Manager at Bermex and directs personnel, staffing, training, planning, and oversees operations and fiscal health
• Manage and maintain workforce, ensuring health and safety of the workforce
• Maintain inventory of tools, equipment and supplies
• Ensure vehicles, tools, and equipment are maintained in a clean, safe and proper working condition
• Ensure productivity levels through effective monitoring of staffing levels and financial requirements
• Develop an employee-oriented company culture emphasizing quality, continuous improvement, retention and development
• Coach, mentor and develop staff, including overseeing new employee onboarding
• Guide personnel to achieve optimum performance levels
• Follow fleet standards and vehicle operating policies; control maintenance and repair of vehicles
• Train personnel on safety and accident prevention programs and adhere to company safety procedures
• Collaborate with management to formulate departmental goals, strategies, policies and direct implementation
• Prepare department forecast, monitor expenses, and maintain records and reports related to meter reading
• Complete quality control audits on field personnel monthly
• Make recommendations regarding employment actions (performance appraisal, salary changes, promotions, transfers, terminations)
• Provide written communication on economy/efficiency of operations, quality control, scheduling, and client relationships
• Work with HR to recruit, interview, select, hire and employ appropriate number of employees
• Refer consumer complaints to appropriate authorities and ensure timely resolution; train employees on conflict resolution
• Other duties as assigned

Project Manager – Electric, Water, Gas AMI

• Manage and maintain workforce, including staffing, training, planning, and overseeing operations and fiscal health
• Ensure the health and safety of the workforce and adhere to company safety procedures
• Maintain inventory of tools, equipment and supplies and ensure vehicles/tools/equipment are clean, safe and properly working
• Monitor productivity levels through staffing and financial requirements
• Develop employee-oriented company culture emphasizing quality, continuous improvement, retention, development and high performance
• Coach, mentor and develop staff, including overseeing new employee onboarding
• Follow fleet standards and vehicle operating policies and control maintenance and repair of vehicles
• Train personnel on safety and accident prevention programs
• Collaborate with management to formulate departmental goals, strategies, policies and implement approved changes
• Prepare department forecasts, monitor expenses, and maintain records and reports related to meter reading
• Complete quality control audits on field personnel monthly and make recommendations on employment actions
• Provide written communication on economy/efficiency, quality control performance, production/personnel scheduling, and client relationships
• Work with Human Resources to recruit, interview, select, hire, and employ an appropriate number of employees
• Refer consumer complaints to appropriate authorities and ensure timely resolution acceptable to clients

Project Manager, Gas Operations

• Reports to the Operations Manager and directs personnel, staffing, training, planning, and oversees operations and fiscal health of the company
• Manage and maintain workforce health and safety, productivity levels, and staffing to meet financial requirements
• Maintain inventory of tools, equipment and supplies; ensure vehicles, tools, and equipment are clean, safe and in proper working condition
• Develop employee-oriented company culture emphasizing quality, continuous improvement, retention, development and high performance
• Coach, mentor and develop staff, oversee new employee onboarding, and guide personnel to achieve optimum performance
• Follow fleet standards; control maintenance and repair of vehicles; train personnel on safety and accident prevention
• Formulate departmental goals, strategies, operating policies and procedures; prepare department forecast and monitor expenses
• Prepare and maintain records and reports related to meter reading; complete quality control audits on field personnel monthly
• Make recommendations regarding employment, performance appraisals, salary changes, promotions, transfers and terminations
• Provide written communication on operations economy/efficiency, quality control, production/personnel scheduling, and client relationships
• Work with Human Resources to recruit, interview, select, hire, and employ appropriate number of employees
• Refer consumer complaints to appropriate authorities, ensure complaints are resolved timely and train employees on conflict resolution
• Other duties as assigned

Project Manager, Electric, Water, Gas AMI

• Reports to the Operations Manager or Sr. Operations Manager and works to improve operations, sales, profit, and employee development to attain customer satisfaction
• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
• Supervise and review the preparation of forecast numbers for each department and review performance variances with corrective action plans
• Conduct performance and wage reviews for department supervision
• Ensure timely production reports and accurate record information for control, planning, accounting and required customer reports
• Track staffing requirements and hire new talent as needed
• Ensure monthly operation reports listing any unusual events are distributed to appropriate personnel
• Handle or defer all customer complaints to the appropriate authorities and professionally represent the company to clients and their customers
• Provide general information about the meter services to customers, when applicable
• Other duties as assigned
• Begin the day at the local office to pick up company vehicle, equipment, and assignments for the day

Assistant Ops Manager, DOT

Business Development Rep

• Identify, develop, and close new business opportunities to achieve or exceed quarterly and annual revenue targets; create and refine actionable plans.
• Up to 75% regional travel; attend team meetings in Akron, OH office and industry events; travel to customer sites and company locations.
• Conduct market research and prospecting; build and maintain a pipeline; pursue and nurture leads through the sales cycle.
• Engage prospects via calls, meetings, and presentations; develop tailored quotes and proposals addressing client requirements.
• Collaborate with marketing, product, finance, and sales teams to develop competitive pricing and custom solutions.
• Maintain CRM and reporting tools; prepare and present sales reports, forecasts, and insights to management.
• Represent the company at industry events and networking opportunities; participate in cross-functional projects and other duties as assigned.

Operations Manager – Fleet, Projects

Project Manager – Electric, Water, Gas AMI

Project Manager, Gas Operations

Project Manager, Electric, Water, Gas AMI

Assistant Ops Manager, DOT

Business Development Manager

Project Manager, Gas Operations