Acronis

Corporate Cloud Expert Support Engineer

Acronis

full-time

Posted on:

Location Type: Remote

Location: Serbia

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Tech Stack

CitrixCloudDNSLinuxMySQLOracleSQLUnixVMware

About the role

  • Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments
  • Build and maintain strong relationships with customers and partners
  • Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues
  • Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices
  • Participate in developing documentation, knowledge base, and technical articles on Acronis' products
  • Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way
  • Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)

Requirements

  • 2+ years of experience in an advanced technical support role
  • Fluent English (both written and verbal)
  • Windows Server - gather and analyze various Windows logs and dumps, application-level troubleshooting with Procmon and Process Explorer
  • Linux/UNIX - application and configuration management, CLI power user
  • Networking - analyzing the traffic with Wireshark, tcpdump, iperf
  • Troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers
  • Virtualization expertise - managing and troubleshooting various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo
  • Business applications - managing and troubleshooting various enterprise-grade hypervisors such as, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportWindows ServerLinuxnetworkingtroubleshootingvirtualizationbusiness applicationsWiresharkVMware ESXiMicrosoft Hyper-V
Soft Skills
communicationmentoringrelationship buildingcollaborationproblem-solving