Cloud Priority Support Engineer, Italian
Acronis
full-time
Posted on:
Location Type: Remote
Location: Serbia
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About the role
- Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments
- Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment
- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).
- Maintain deep knowledge of Company operations to support client requests effectively
- Interact with various departments to analyze and resolve problems
- Provide technical advice to junior staff members and review technical results, evaluations and analyses.
- Provide for the development of junior staff within the work group through mentoring and technical guidance
- Develop documentation regarding installation, upgrades, support, and compatibility issues
Requirements
- Fluent English and Italian (both verbal and written, Upper Intermediate as minimum)
- Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers
- Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)
- Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
- Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
- 2+ years of work experience in an applicable industry and role would be considered a plus
- Linux experience would be considered a plus
- Awareness of Virtualization would be considered a plus
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network troubleshootingWindows Serverbusiness applicationsLinuxvirtualizationDHCPDNSL2TP/IPSEC/Open VPNHTTP serversWireshark
Soft Skills
communication skillscustomer focusmentoringproblem-solvingability to prioritizeadaptabilitytechnical guidancerelationship buildingteam collaborationpassion for troubleshooting