Partner Success Manager
Acronis
full-time
Posted on:
Location Type: Remote
Location: Austria
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Tech Stack
About the role
- Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus.
- Identifies, develops and typically closes new sales opportunities.
- Creates demand for the organization's products and services by raising their profile with customers.
- Achieves revenue targets by increasing revenue spend per account.
- May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.
- Make a territory analysis and planning for dedicated geographies to identify top potential partners.
- Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness.
- Train new and existing partners with existing and new products.
- Guide every partner through onboarding and enablement stage equipping with all needed knowledge, resources and tools.
- Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner.
- Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle.
- Drive successful upsell/cross sell initiatives with partner to increase new services attach rate.
- Put maximum efforts to avoid churn and retain a partner.
- Engage and orchestrate all needed internal resources to help dedicated partners’ growth.
- Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out.
- Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed.
- Maintain a regularity/frequency of contact with every partner depending on priority.
Requirements
- 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor)
- Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required
- In-depth channel and field sales experience with an understanding of the cloud market business model
- Strong presentation, communication, and planning skills
- Strong internal customer focus with desire to learn all aspects of the business
- High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Strong written and verbal communication and interpersonal skills
- Outstanding organizational, problem solving, and multi-tasking skills
- Collaborative, team-player with a commitment to succeed and never give up attitude
- Self-motivated, proactive, and able to work with minimal supervision.
- Must be fluent in English.
Benefits
- Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencemarketing experiencechannel salespartner account managementcyber security knowledgecloud market business modelpresentation skillsplanning skillsproblem solving skillsmulti-tasking skills
Soft Skills
communication skillsinternal customer focusattention to detailability to meet deadlinesorganizational skillscollaborativeself-motivatedproactiveteam-playercommitment to succeed