AcreTrader

Customer Success Manager

• Report to the Customer Success Senior Manager and serve as primary advocate for enterprise customers
• Lead onboarding and training for new enterprise customers, including welcome calls and comprehensive training
• Serve as the primary point of contact for enterprise customers, providing training, resources, and guidance
• Address and resolve enterprise customer issues via support channels and maintain data integrity
• Maintain and update CRM data to measure and manage customer engagement and activity
• Prepare and present business reviews highlighting usage, achievements, and opportunities
• Manage annual renewal process and proactively identify opportunities for account growth; collaborate with sales as needed
• Champion customer feedback internally and proactively gather product feedback to inform roadmap
• Collaborate with product and engineering to troubleshoot problems and deliver solutions

Customer Success Specialist