Technical Support Engineer
acre security
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
- Provide technical support to customers via calls, tickets, and other channels in Spanish and English
- Troubleshoot software, networking, and system-level issues with a strong focus on customer experience
- Participate in continuous testing of software and integrations to support quality assurance efforts
- Support customers as part of an after-hours on-call rotation, contributing to 24/7/365 support coverage
- Maintain accurate documentation and records within support and ticketing systems
- Continuously build technical and product expertise to improve issue resolution and customer outcomes
Requirements
- Strong customer service and communication skills
- Excellent analytical and troubleshooting abilities
- Fluency in Spanish and proficiency in English (written and verbal)
- Strong organizational skills and high attention to detail
- Ability to learn quickly and perform effectively in a fast-paced environment
- Strong time management skills with the ability to multitask
- Familiarity with Microsoft operating systems and networking fundamentals
- Preferred: Experience in a technical support or customer service role, ideally in a call-center or SaaS environment
- Exposure to software testing, system integrations, or quality assurance activities
- A degree in Information Technology, Systems, Engineering, or equivalent practical experience
- CompTIA certifications (A+, Network+, Security+)
Benefits
- Be part of a disruptor – Help move security forward with a company that challenges the status quo
- Learn from industry leaders – Work alongside experts and innovators in security technology
- Drive meaningful impact – Your work will directly support customers and protect critical infrastructure
- Advance your career – Access professional development, training, and growth opportunities
- Enjoy competitive rewards – We offer a competitive compensation package and locally compliant benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsoftware testingsystem integrationsquality assurancenetworking fundamentalsMicrosoft operating systems
Soft Skills
customer servicecommunication skillsanalytical abilitiestroubleshooting abilitiesorganizational skillsattention to detailtime managementmultitaskingability to learn quickly
Certifications
CompTIA A+CompTIA Network+CompTIA Security+