Acquia

Full-stack Engineer

• Identify inefficiencies in current services and processes and propose and implement changes to streamline or automate remediation
• Work with team to develop far reaching modules that have scalability and availability at their core
• Contribute to efforts to revolutionize the way Acquia builds, tests, operates and monitors cloud-based products and services
• Maintain an understanding of system functionality and architecture with a strong focus on operational aspects (availability, performance, change management, emergency response, capacity planning)
• Collaborate with team members to review work and have work reviewed
• Work with Product Engineering, Operations and Customer Success teams to decide and develop integrations with other subsystems
• Participate in Scrum software development lifecycle
• Provide product support to internal and external stakeholders
• Operate and support the services the team builds

Senior Software Engineer

Account Manager

• Maintain account retention while providing exceptional customer service and developing client relationships
• Identify and close entitlement change opportunities within existing customer base
• Coordinate with business users and procurement to ensure timely execution of renewals
• Update and maintain Sales and Customer Success database as appropriate
• Generate trusted relationships with customers and act as customer advocate within Acquia
• Manage issue resolution and day-to-day account management
• Ability to manage multiple systems and administration at once
• Collaborate with Sales, Technical Support and Finance

Senior Software Engineer

Customer Account Manager