Drupal Front-End Developer
VC3
AzureCyber SecurityDrupalGoJavaScriptSCSS
Job Level
Mid-LevelSenior
Tech Stack
DrupalOpen Source
About the role
- As a Gainsight Administrator, you will play a crucial role within our Revenue Operations team helping our Customer Success Managers, Account Managers and Technical Account Managers with platform support, program implementations, reporting and overall deployment.
- You'll team up with our Senior Gainsight Administrator and collaborate with people from different departments to come up with new and improved ways of doing things.
- You'll help to set up and manage our Gainsight platform that may include configuring, deploying, and administering the Gainsight platform (system configuration, reports, dashboards, scorecards, end-to-end workflows, systems integrations).
- Monitor system performance, data integrity, user activity, and product requests. Including Program, CTA, Dashboard reviews plus Chair-sides
- Help in developing training sessions for our team members on using our workflows like a pro.
- You'll oversee our Customer Success processes, ensuring everything is mapped out and documented clearly.
- You'll design smart rules that analyze all the data we collect from our customers, and trigger actions for the Customer Success team to engage with customers.
- We're always growing and changing, so you'll stay up to date on all the latest Gainsight features and tech trends.
Requirements
- Total 3 years of experience and 2+ years Gainsight administration.
- Experience working in customer success, Revenue operations, Marketing Operations or equivalent understanding of key customer success & account management principles.
- Demonstrated experience with project management, business analysis, and solving problems with a systems mindset.
- Understanding of data structures, data modeling, and database management is nice to have.
- Level 2 Gainsight Administrator Certification (Journey Orchestrator and Reports and Dashboards).
- Have a natural curiosity in improving Acquia’s customer engagement and process efficiency.
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