Proactively identify, negotiate, and close expansion opportunities (upsells and cross-sells) within your existing book of business to exceed growth targets.
Build and maintain deep-rooted relationships with key stakeholders, business users, and procurement teams to ensure long-term partnership health.
Partner closely with dedicated Renewal Managers to ensure a seamless renewal experience. You will provide the strategic context and account health insights necessary to mitigate churn risk and facilitate timely contract executions across your territory.
Act as the "voice of the customer" within Acquia, collaborating across Sales, Technical Support, and Finance to resolve issues and optimize the customer journey.
Create and execute data-driven territory plans designed to maximize both account retention and lifetime value (LTV).
Maintain rigorous hygiene within Salesforce and other CRM tools, ensuring accurate forecasting and account documentation.

Requirements

Minimum of 5 years in an Account Management or Success role, specifically selling/managing complex cloud or SaaS solutions for large enterprises.
A proven history of owning and exceeding a sales quota, with a specific focus on growing revenue within existing accounts.
Exceptional communication skills and the ability to lead cross-functional teams to deliver on customer needs.
Ability to drive account strategy proactively with minimal oversight, thriving in a fast-paced, high-autonomy environment.
Highly detail-oriented with the ability to prioritize tasks, manage multiple systems, and navigate complex procurement cycles.
Proficiency in Salesforce.com and Google Workspace (Google Docs, Sheets, Slides, and Drive) is required.

Benefits

competitive healthcare coverage
wellness programs
take it when you need it time off
parental leave
recognition programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

account managementsales quota achievementcloud solutionsSaaS solutionsdata-driven planningaccount retentioncontract executioncustomer journey optimizationprocurement cycle navigation

Soft skills

communication skillscross-functional team leadershipproactive account strategydetail-orientedtask prioritizationmulti-system managementrelationship building