Acosta

Director, Customer Development

Acosta

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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Salary

💰 $120,000 - $160,000 per year

Job Level

Lead

About the role

  • Demonstrates deep expertise in the CPG industry, grocery retail landscape, and broader marketplace dynamics.
  • Builds and maintain strong, strategic relationships across retailer functions, including Operations, Merchandising, Shopper Marketing, and Executive Leadership.
  • Serve as a trusted advisor and primary point of contact for retailer leadership, delivering best practices, innovative solutions, financial overviews, and meaningful engagement.
  • Represents CROSSMARK with the highest level of professionalism, reinforcing brand credibility and partnership value.
  • Maintains a strong growth mindset, proactively driving sales while identifying and developing new service opportunities that enhance revenue, profitability, and long-term business impact.

Requirements

  • Bachelor’s Degree or relevant experience
  • 15+ years in the CPG industry; 10 years of headquarter selling experience within the Grocery channel – East Coast retailers specifically; direct team reporting experience.
  • Proven leadership and people management capabilities
  • Strong financial acumen with the ability to manage and influence business outcomes
  • Results-driven with a consistent focus on delivering measurable growth
  • Expertise in Category Management and retail analytics
  • Advanced problem-solving and critical thinking skills
  • Excellent interpersonal and communication skills, with the ability to influence at all levels
  • Ability to effectively operate within a complex, matrixed organization
  • Resilient and optimistic, with the ability to lead through ambiguity and change
  • Demonstrates a high level of professionalism and integrity
  • Growth-oriented mindset with a focus on continuous improvement
  • High degree of self-awareness and emotional intelligence
  • Strong customer service orientation with a commitment to building lasting partnerships
  • Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint;
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Category Managementretail analyticsfinancial acumensales growthproblem-solvingcritical thinkingpeople managementinfluencing business outcomescustomer service orientationcontinuous improvement
Soft Skills
interpersonal skillscommunication skillsleadershipresilienceoptimismself-awarenessemotional intelligenceability to influenceprofessionalismgrowth mindset