Acosta

BPS Customer Service Coordinator

Acosta

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina • United States

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Salary

💰 $17 - $17 per hour

About the role

  • Professionally receive and resolve customer order issues
  • Research and resolve issues, collaborating with internal and external teams
  • Update orders, pricing, and customer criteria in internal systems
  • Monitor dashboards and alerts daily to identify and address issues quickly
  • Escalate unresolved issues to appropriate managers or supervisors
  • Investigate rules engine issues and follow established resolution procedures
  • Maintain accurate documentation in compliance with company policies
  • Build and maintain strong relationships with customers, clients, and coworkers
  • Support Customer Replenishment (CRP/VMI) processes when applicable
  • Complete special projects and additional duties as assigned

Requirements

  • High School Diploma or GED required
  • Associate Degree preferred
  • Formal customer service training a plus
  • 2+ years of customer service, administrative, or business process experience
  • Food broker experience preferred
  • Strong communication, organization, and problem‑solving skills
  • Proficient in Microsoft Word, Excel, and Outlook
  • Comfortable with data entry and order management systems
  • Ability to work with standard office equipment
  • Strong attention to detail in a fast‑paced environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadministrative experiencebusiness process experiencedata entryorder management systems
Soft Skills
communicationorganizationproblem-solvingattention to detailrelationship building
Certifications
High School DiplomaGEDAssociate Degreecustomer service training