Acosta

Talent Operations Advisor I

Acosta

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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Job Level

Junior

About the role

  • Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues.
  • Ensure a positive candidate experience, acting as the future associates guide through the process.
  • Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
  • Assist Talent Acquisition team to review job profiles and open requisitions as needed
  • Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
  • Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
  • Maintain confidentiality of department and associate information according to established practices
  • Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
  • Perform other duties as required and/or assigned.

Requirements

  • Associate's degree in human resources, Business or related field or equivalent education and experience
  • Minimum 1+ year experience in a customer service or customer support role
  • An associate first mindset with dedication to internal customer service and company culture
  • Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
  • Strong organizational and time management skills
  • Strong attention to detail
  • Ability to manage expectations, process and multiple projects simultaneously
  • The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job.
Benefits
  • Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds.
  • Personal protective equipment may need to be worn.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementonboardingI-9background consentrequired trainings
Soft Skills
customer servicecommunicationorganizational skillstime managementattention to detail
Certifications
Associate's degree in human resourcesAssociate's degree in Business