Acosta

Customer Manager

Acosta

full-time

Posted on:

Location Type: Hybrid

Location: Marlborough • Massachusetts • United States

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Salary

💰 $52,200 - $65,200 per year

Job Level

Junior

About the role

  • Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
  • Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success.
  • Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
  • Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more.
  • Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
  • Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
  • Operate within the designated budget, ensuring efficient use of resources.
  • Maintain open lines of communication with key principals to ensure alignment and collaboration.
  • Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
  • Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
  • Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
  • Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
  • Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
  • Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
  • Complete special projects as requested, contributing to the overall success of the team.

Requirements

  • Bachelor’s degree or equivalent in the relevant industry.
  • At least six months of experience in retail (CPG), marketing, space management, or resets.
  • Preferred: Sales administration or finance experience.
  • Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
  • Excellent presentation skills.
  • Ability to manage multiple projects.
  • Visual acuity and color perception.
  • Ability to lift up to 50 lbs.
  • Willingness to travel.
  • Good listening skills.
  • Ability to push/pull and carry up to 20 lbs.
Benefits
  • Flexible scheduling options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales fundamentalsmerchandisingassortmentpricingshelvingtrade marketingspace managementproject managementdata analysiscustomer business planning
Soft Skills
presentation skillscommunicationcollaborationorganizational capacitylistening skillsmulti-taskingproblem-solvingcustomer insightsteamworkadaptability
Certifications
Bachelor's degreesales administration certificationfinance certification